Beatriz Alvarado

Team Leader - September, 2016 to Present Target - Garden City, KS

• Led a team of 15 team members while providing exceptional guest service and validating workload completion.
• Mentored team members on the direct link between revenue growth and guest loyalty, and I modeled exceptional guest service.
• Did cross-training and backed up guest service team leaders.
• Collaborated with team leaders to spot sales trends and brand initiatives and capitalize on them.
• Followed strict guest service, merchandising, and operational safety guidelines.
• Developed strong guest relationships by maintaining a positive attitude and providing prompt service.
• Demonstrated understanding of the company's mission and goals. I mentored employees in achieving goals that were consistent with the company's core values.
• Conducted training and mentored team members to promote productivity, accuracy, and a commitment to friendly service.
• Mentored and guided employees to ensure that assigned tasks were completed correctly.
• Trained the team on all aspects of the company's operating procedures and services.
• Increased guest retention and satisfaction by closely monitoring team member performance and assessing problematic practices.

• Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
• Increased sales revenue through effective product demonstrations and persuasive communication skills.
• Fostered long-term relationships with clients by offering tailored advice, ensuring repeat business and loyalty.
• Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique skincare needs.
• Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.

• Improved customer satisfaction by providing excellent service and addressing inquiries efficiently.
• Enhanced store appearance for a welcoming environment through regular cleaning and organizing tasks.
• Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
• Boosted sales by creating visually appealing merchandise displays and promotional arrangements.
• Maintained up-to-date knowledge of product offerings, enabling prompt assistance to customers seeking information or recommendations.

Cashier - May, 2016 to August, 2016

McDonald's - Garden City, KS

• Credit cards, checks, and coupons were all processed by me.
• Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
• Trained team members to work as cashiers in accordance with company policies and procedures.
• Used cash registers and POS systems to request and record customer orders.
• Efficiently and accurately processed a large number of transactions.
• Greeted customers with a smile and offered prompt and dedicated assistance.
• Provided attentive and skilled assistance to all customer needs.
• Increased sales and customer satisfaction by keeping my area clean and organized.
• Handled customer complaints and took the necessary steps to resolve their problems.
• Trained in Drive Thru and provided backup coverage to ensure that customers received the best possible service.
• Am able to work in a fast-paced, high-pressure environment.
• Clean and close the restaurant on a regular basis.