Beatriz Brito
Burlingame,CA
Summary
Proven to excel in high-pressure environments, adeptly managed large events at Pulpo Restaurant, enhancing guest satisfaction and streamlining operations. Skilled in customer service and multitasking, significantly improved seating efficiency and team collaboration, ensuring seamless service delivery and positive dining experiences. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level host position. Ready to help team achieve company goals. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
1
1
year of professional experience
Work History
Host
Pulpo Restaurant
Burlingame, CA
05.2023 - 11.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
Burlingame High School
Burlingame, CA05.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Phone Etiquette
- Guest Seating
- Hospitality service expertise
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Timeline
Host
Pulpo Restaurant
05.2023 - 11.2023
High School Diploma -
Burlingame High School