Beatriz Casillas
Bakersfield,CA
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
3
3
years of professional experience
Work History
Operations Manager
Target
10.2022 - Current
- During this execution I must also ensure that we enforce company standard policies and government safety regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Trained employees on duties, policies and procedures
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led employee evaluations with constructive feedback to boost performance standards and standards to keep employees working towards a goal.
Operations Manager
Raising Canes
03.2021 - 03.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
General Manager
Raising Canes
10.2021 - 03.2022
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Designed sales and service strategies to improve revenue and retention
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Trained employees on duties, policies and procedures
- Led employee evaluations with constructive feedback to boost performance.
Education
Business Administration -
California State University of Bakersfield
Bakersfield, CA06.2021
Associate of Science - Business Administration
Bakersfield College
Bakersfield, CA05.2017
Skills
- Customer service
- Time management
- Communication skills
- Leadership
- Bilingual
- Microsoft excel
- Operational Efficiency
- Staff Training
- Operations Oversight
Timeline
Operations Manager
Target
10.2022 - Current
General Manager
Raising Canes
10.2021 - 03.2022
Operations Manager
Raising Canes
03.2021 - 03.2022
Business Administration -
California State University of Bakersfield
Associate of Science - Business Administration
Bakersfield College
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