Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Beatriz Gongora

Miami,FL

Summary

Results-driven Scheduling Manager with over 5 years of experience in healthcare settings, specializing in optimizing appointment scheduling and improving patient flow. Adept at managing complex calendars, coordinating between multiple departments, and ensuring timely, efficient service delivery. Known for exceptional customer service skills and a proactive approach to problem-solving, fostering positive interactions with patients and staff alike. Proven ability to implement effective scheduling systems, enhance operational efficiency, and maintain high levels of patient satisfaction. Committed to leveraging expertise in healthcare administration to contribute to a seamless, patient-centered care environment.

Overview

12
12
years of professional experience

Work History

Scheduling Manager

Stand-Up MRI of Miami
03.2019 - Current
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
  • Acted as first point of contact and set appointments for prospective patients.

Bridal Consultant

J Del Olmo Bridal Gallery
01.2013 - 07.2019
  • Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
  • Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
  • Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
  • Conducted thorough follow-ups with clients post-wedding to gather feedback and ensure complete satisfaction with their bridal experience.

Front Desk Receptionist

The Ser Institute
08.2018 - 03.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

High School Diploma -

Coral Gables High School
Coral Gables, FL
06.2007

Skills

  • Shift planning
  • Customer relations understanding
  • Documentation skills
  • Team Supervision

Languages

Spanish
Full Professional

Timeline

Scheduling Manager

Stand-Up MRI of Miami
03.2019 - Current

Front Desk Receptionist

The Ser Institute
08.2018 - 03.2019

Bridal Consultant

J Del Olmo Bridal Gallery
01.2013 - 07.2019

High School Diploma -

Coral Gables High School
Beatriz Gongora