Beatriz Guerra
Dania Beach,FL
Summary
Bilingual Highly motivated professional with 5 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
10
10
years of professional experience
Work History
Store Owner
Wagging Tails Pet Supplies
5151 Davie RD, FL
01.2022 - 04.2024
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Implemented marketing campaigns to increase brand visibility and attract new customers.
- Managed inventory levels, restocking shelves as needed.
- Maintained records of sales, profits and losses within the store.
- Ensured compliance with state and local laws regarding business operations.
- Negotiated contracts with vendors to secure best prices for products.
- Provided training for employees on product knowledge and customer service techniques.
Appeals and Grievances Specialist
Centene ( Sunshine Health)
Plantation, FL
11.2018 - 12.2019
- Coordinated and managed various programs or projects to achieve established objectives.
- Balanced competing priorities through deliberate project and time management practices.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Reviewed appeals submitted by patients and providers to ensure accuracy and compliance with policies.
- Prepared written responses for customer inquiries regarding their appeals status.
- Maintained up-to-date knowledge of applicable laws, regulations, policies and procedures related to appeals processing.
Front Desk Specialist
Dental Care Group Kids
Aventura, FL
10.2017 - 10.2018
- Greeted patients upon arrival, ensured all paperwork was completed accurately and in a timely manner.
- Verified patient insurance coverage, communicated any changes to the appropriate personnel.
- Assisted with scheduling of appointments, managed phone calls and emails from patients.
- Performed administrative duties including filing charts, collecting payments and reconciling daily transactions.
- Assisted with training new staff members on their responsibilities at the front desk area.
Network Development Coordinator
MCNA Dental
Fort Lauderdale, FL
03.2014 - 09.2017
- Developed Compliant Medicaid dental networks throughout the United States by identifying, contracting, and assisting all new dental providers with contracting process. Communicated via direct mail campaigns, blast emails and faxes to providers.
- Maintained contract database. Created a quarterly audit report of provider information to maintain compliance. Followed up with providers and provided customer service.
- Collaborated with staff from all departments across two states. Trained new office hires and field representatives on provider contracting.
- Identified discrepancies in provider credentials, such as license expiration dates or incomplete paperwork.
- Provided guidance and support to staff members regarding credentialing requirements and regulations.
Education
High School Diploma -
South Plantation High School
Plantation, FLSome College (No Degree) - Business Administration and Management
Strayer University
Fort LauderdaleSkills
- Employee Scheduling
- Financial Tracking
- Business Administration
- Inventory Control
- Networking and business development
- Operations Management
- Sales management
- Problem-solving capabilities
- Effective communication abilities
- Proofreading
- Provider Relations
- Credential verification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- 5 Star Business Owner on Google
- Marketing/ Commercial personal for MCNA Dental
Timeline
Store Owner
Wagging Tails Pet Supplies
01.2022 - 04.2024
Appeals and Grievances Specialist
Centene ( Sunshine Health)
11.2018 - 12.2019
Front Desk Specialist
Dental Care Group Kids
10.2017 - 10.2018
Network Development Coordinator
MCNA Dental
03.2014 - 09.2017
High School Diploma -
South Plantation High School
Some College (No Degree) - Business Administration and Management
Strayer University
Similar Profiles
Jennifer StenholmJennifer Stenholm
Play Coach at Wagging Tails Pet ResortPlay Coach at Wagging Tails Pet Resort
Michelle LemoineMichelle Lemoine
Animal Caretaker at Wagging Tails Pet ResortAnimal Caretaker at Wagging Tails Pet Resort
Olivia MatthesOlivia Matthes
Shift Lead at Wagging Tails Pet ResortShift Lead at Wagging Tails Pet Resort
Tiarah JohnsonTiarah Johnson
Concierge Representative at First Service ResidentialConcierge Representative at First Service Residential
Susan PrattSusan Pratt
Executive Assistant/Operations Manager at Blush Luxury VenueExecutive Assistant/Operations Manager at Blush Luxury Venue