Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Beatriz Hernandez

Floresville

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

El Paisano Servicios de Dinero
Round Rock
11.2024 - 08.2025
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Money order, check cashing, money transfers

Warehouse Worker

TJX Companies
San Antonio
03.2023 - 07.2024
  • Maintained cleanliness of work areas to adhere to safety standards.
  • Used pallet jacks to move items to and from warehouse locations.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Packed boxes and stock using organizational guidelines.

Inbound Sales Representative

Spectrum
San Antonio
07.2021 - 03.2022
  • Networked to build client base and promote products to new and existing clients.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
  • Presented sales pitches to clients with basic needs.

Customer Service Cashier

Barri Financial Group
San Antonio
05.2020 - 04.2021
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

• Personal loans, Auto loans, Money transfers, Money orders and check cashing.

Customer Service Cashier

Latino Servicios de Dinero
Leander
11.2018 - 03.2020
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.

• Money order, check cashing, money transfers

Education

Burnet High School
Burnet, TX

Skills

  • Cash handling
  • Punctuality and reliability
  • Customer inquiries
  • Account updating
  • Computer proficiency
  • Inbound and outbound calling
  • Task prioritization
  • Schedule mastery
  • Appointment scheduling
  • Empathy and patience
  • Customer service
  • Attention to detail

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

El Paisano Servicios de Dinero
11.2024 - 08.2025

Warehouse Worker

TJX Companies
03.2023 - 07.2024

Inbound Sales Representative

Spectrum
07.2021 - 03.2022

Customer Service Cashier

Barri Financial Group
05.2020 - 04.2021

Customer Service Cashier

Latino Servicios de Dinero
11.2018 - 03.2020

Burnet High School
Beatriz Hernandez