Beatriz Jimenez De La Cruz
Madison,WI
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and supported associated for my team.
Overview
12
12
years of professional experience
Work History
Sales Associate
Kohls Department Store
Rockford , IL
03.2017 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Helping customers on processing returns for Amazon and Kohls.
Breakfast Attendant/Hotel Housekeeper
Madison Staybridge Hotel
Madison, WI
06.2014 - 05.2019
- Greeted guests upon arrival.
- Set up buffet area according to restaurant standards.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Ensured all condiments were adequately stocked at each table.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
- Inspected trays prior to serving meals to ensure quality standards were met.
- Bussed tables efficiently throughout shift ensuring that dishes were properly sanitized before reuse.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
- Cleaned kitchen equipment according to established procedures after use.
- Checked expiration dates on all perishable food items prior to stocking buffet line.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Host/Restaurant Busser
Erin’s Snug Irish Pub
Madison, WI
06.2014 - 04.2017
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Checked identification for guests who appeared under age 21.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education
High School Diploma -
Madison East High School
Madison, WI06-2014
Skills
- Payment Processing
- Inventory Control
- Merchandise Display
- Fitting room maintenance
- Customer Service
- Self-Checkout Assistance
- POS System Operation
- Multi-tasking strength
- Cash Handling
- Stocking and Receiving
- Bilingual
- Food safety
- Buffet setup
- Cleaning procedures
- Greeting guests
- Sanitation practices
Timeline
Sales Associate
Kohls Department Store
03.2017 - Current
Breakfast Attendant/Hotel Housekeeper
Madison Staybridge Hotel
06.2014 - 05.2019
Host/Restaurant Busser
Erin’s Snug Irish Pub
06.2014 - 04.2017
High School Diploma -
Madison East High School