Beatriz Lopez

Arlington,TX

Summary

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

CSR Assistant

G&C Direct Mail

01.2018 - 10.2023

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to CSR, paying attention to special needs or wants.
Responded to CSR requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Created Sign-offs and scan them.

Picker & Packer

Andra Group

04.2016 - 01.2018

Education

High School Diploma -

Sunset High School

Dallas, TX

05.2013

Skills

Paperwork Processing
Problem Resolution
Product and Service Solutions
Team Development
Problem-Solving Abilities

Bilingual Spanish/English
Fast Learner
Team Collaboration
Work under pressure

Timeline