Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sidyia Thomas

Chattanooga,TN
Sidyia  Thomas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals.

Overview

5
years of professional experience

Work History

Builtwell Bank
Chattanooga, TN

CSR ( Assistant Lead)
04.2023 - Current

Job overview

  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Protege Academy
Mount Pleasant, MI

Cosmetology Student
01.2022 - 01.2023

Job overview

  • Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Styled hair, makeup and nails for customers for special events and occasions.

Federal Express
Collinsville, IL

Senior Customer Service Agent
07.2019 - 09.2021

Job overview

  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Responded proactively and positively to rapid change.

Education

North County Senior High School
Bonne Terre, MO

High School Diploma
05.2019

University Overview

Skills

  • De-Escalation Techniques
  • Complaint Handling
  • Shipping procedures understanding
  • Report Transcription
  • Paperwork Processing
  • Office equipment proficiency
  • Call Management
  • Order Processing
  • Problem Resolution
  • Staff Training
  • Computer Proficiency
  • Data Entry

Timeline

CSR ( Assistant Lead)
Builtwell Bank
04.2023 - Current
Cosmetology Student
Protege Academy
01.2022 - 01.2023
Senior Customer Service Agent
Federal Express
07.2019 - 09.2021
North County Senior High School
High School Diploma
Sidyia Thomas