Beatriz Luna
Brookhaven,Georgia
Summary
Results-driven professional with experience in client service and customer support. Skilled in data entry and up-selling strategies, contributing to improved client retention. Aiming to leverage expertise to enhance operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Associate
Stratos Wealth Strategies Inc.
Atlanta, GA
01.2024 - 11.2025
- Provided exceptional client support by addressing inquiries and resolving concerns to enhance client satisfaction
- Collaborated closely with financial advisors to ensure streamlined communication and relationship management with clients
- Supported team by coordinating scheduling and appointment management for client meetings.
Esthetician
Brazilian Wax By Andreia
Duluth, GA
02.2020 - 05.2022
- Conducted thorough skin assessments to recommend appropriate products and services.
- Collaborated with team members to maintain cleanliness and organization of treatment areas.
- Educated clients on skincare routines and product usage for optimal results.
- Managed inventory levels, ensuring availability of essential products for treatments.
- Trained junior estheticians on best practices for service delivery and client interactions.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Recommended retail products for at-home use.
E-commerce
Various Platforms (eBay, Amazon, Walmart, Mercari)
08.2019 - 08.2021
- Conducted market research to identify new opportunities for growth within the e-commerce sector.
- Provided exceptional support to clients, addressing questions or concerns related to their e-commerce sites in a timely manner.
Receptionist
Brazilian Wax By Andreia
Duluth, GA
06.2018 - 07.2020
- Managed front desk operations, ensuring seamless check-in and appointment scheduling for clients.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Maintained cleanliness and organization of reception area, enhancing overall client experience.
- Utilized scheduling software to optimize booking processes and minimize conflicts.
- Trained new receptionists on operational procedures and customer service best practices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
No Degree -
Chamberlain College of Nursing
AtlantaNo Degree -
University of North Georgia
Dahlonega, GAHigh School Diploma -
Mill Creek
05-2018
Skills
- Client relationships
- Microsoft Word, Excel, PowerPoint, & Outlook
- Meeting facilitation
- Client retention strategies
- Professionalism and etiquette
- Data entry proficiency
- Issue resolution
- Up-selling strategies
- Customer support
- Sales documentation
- Complaint handling
- Follow-up skills
- Payment processing
- Direct sales
Certification
- Certified Yoga Instructor
Languages
Portuguese
Full Professional
English
Native or Bilingual
Spanish
Limited Working
Timeline
Client Service Associate
Stratos Wealth Strategies Inc.
01.2024 - 11.2025
Esthetician
Brazilian Wax By Andreia
02.2020 - 05.2022
E-commerce
Various Platforms (eBay, Amazon, Walmart, Mercari)
08.2019 - 08.2021
Receptionist
Brazilian Wax By Andreia
06.2018 - 07.2020
No Degree -
Chamberlain College of Nursing
No Degree -
University of North Georgia
High School Diploma -
Mill Creek