BEATRIZ MELCHOR
San Jose,USA
Summary
Dynamic sales professional with a proven track record at Off Broadway Shoe Warehouse, excelling in customer service and inventory management. Recognized for achieving sales goals through effective communication and proactive problem-solving. Adept at upselling and maintaining organized environments, ensuring exceptional shopping experiences for customers.
Overview
8
8
years of professional experience
Work History
TEAM LEAD/Manager's Assistant
Off Broadway Shoe Warehouse
San Jose, CA
10.2023 - Current
- Assisted the store manager in overseeing daily store operations
- Completed store openings and closing procedures multiple times a week
- Prepare promotions displays and as well as pricing and markdowns
- Kept store organized and clean attractive to customers
- Operated the registers, Cash handling producers and deposits
- Managed inventory, and ensured stock availability
- Ensure our customers know about our rewards program
- Receive and ship out merchandise, stock
- Monitored Sales transactions and daily store goal
- Provided exceptional customer service and resolved customer complaints.
Key Holder/Sales Associate
Ella Image Store
San Jose, Ca
11.2019 - 03.2021
- Achieved all set sales goals while providing outstanding customer service
- Maintained constant presence on the sales floor to address customers needs
- Approached browsing customers and initiated conversations to determine buying preferences
- Signed customers up for rewards program
- Followed cash handling procedures, key holder opening and closing shifts
- Assisted customers complete their purchases on daily bases.
Event Planner Assistant
Lili's Sweet Memories
San Jose, Ca
08.2019 - 11.2019
- Assisted on planning events like weddings, birthdays, other occasions, from 50- 400 people at times
- Work with customers to prepare and manage a budget plan for their special day
- Took initiative managing all event aspects including hall, food vendors, music, and staff as well as all theme decorations.
Sales Associate
New Star Beauty
San Jose, Ca
10.2017 - 08.2019
- Welcomed new members, Escorted customers or returning members to products or items
- POS, use of cash register, cash handling procedures
- Answered questions about the uses, Consulted with customers on beauty care needs and made product recommendations.
- Followed latest trends in order to provide up to date information to customers
- Proactively sought customers to assist on the sales floor, restocked sold out items, and maintained a clean and safe environment for customers.
Education
High School Graduate -
Andrew P. Hill High School
01.2019
Skills
- Adaptability
- Attention to detail
- Proactive approach
- Effective communication
- Multitasking abilities
- Upselling techniques
- Initiative and drive
- Customer service excellence
- Teamwork and problem-solving skills
- Basic computer proficiency
- Organizational skills
- Sales forecasting
- Cash handling
- Inventory management
References
- Yarily, Store Manager, Off Broadway, 1(408)775-9830
- Alice, Manager, Ella Image Store, 1(408)828-0675
- Andy Kim, Manager, New Star Beauty, 1(408)691-5135
- Lucia, Manager, Lili's Sweet Memories, 1(408)691-4178
Languages
- Bilingual
- Fluent English
- Fluent Spanish
Languages
Spanish
Full Professional
Timeline
TEAM LEAD/Manager's Assistant
Off Broadway Shoe Warehouse
10.2023 - Current
Key Holder/Sales Associate
Ella Image Store
11.2019 - 03.2021
Event Planner Assistant
Lili's Sweet Memories
08.2019 - 11.2019
Sales Associate
New Star Beauty
10.2017 - 08.2019
High School Graduate -
Andrew P. Hill High School