Beatriz Ramirez
Summary
Hardworking employee with customer service, communication, and multitasking skills. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Front Desk
Foot & Ankle Premier Specialists
Hoboken, NJ
08.2022 - Current
- In charge of answering calls, handling patient inquiries, and booking and/or rescheduling appointments for five locations
- Writing out flow sheets and verifying insurance for copay and deductible amounts and for individual benefits
- Responsible for handling cash and keeping track of transactions per shift along with day sheet and closing out the register
- Checking emails and faxes and distributing them accordingly
- Handled website communications for the practice along with editing website appointment calendar for 5 locations for 5 doctors
- Kept reports of new patients to the practice for 6 doctors and their follow up rate
- Back up surgical coordinator
- In charge of verifying benefits for surgical procedures
- Booking surgeries in hospital and surgical centers
- Filled out disability forms and leaves of absence.
Barista
Starbucks Coffee Co.
North Bergen, NJ
04.2019 - 05.2021
- Memorized 100+ menu items and their recipes and made drinks throughout the day according to said recipes
- Took orders on a POS system and expedited the orders to make sure the customer had the best experience every time
- Resolved any issues to ensure the customer got what they wanted.
Teacher’s Assistant
Little Einsteins
Guttenberg, NJ
11.2018 - 03.2019
- Helped to lead a classroom on a daily basis from 8am-6pm
- Kept track of multiple children and their belongings
- Maintained a routine, kept track of kids, and communicated with the parents to keep them up to date with the kids.
Counter girl
Bareburger
Edgewater, NJ
10.2017 - 11.2018
- Took on line and phone orders for take out, delivery
- Served customers and socialized with the guests at the counter/bar
- Learned a menu in order to serve and make drink orders for the restaurant.
Education
High School Diploma -
Memorial High School
06.2012
Skills
- Problem Solving
- Customer Service
- Active Listening
- POS Systems
- Bilingual; English and Spanish
- Communication
- Cash Handling Experience
- Calendar Management
- Information Protection
- Front Office Support
Timeline
Front Desk
Foot & Ankle Premier Specialists
08.2022 - Current
Barista
Starbucks Coffee Co.
04.2019 - 05.2021
Teacher’s Assistant
Little Einsteins
11.2018 - 03.2019
Counter girl
Bareburger
10.2017 - 11.2018
High School Diploma -
Memorial High School
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