Hardworking employee with customer service, communication, and multitasking skills. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Front Desk
Foot & Ankle Premier Specialists
Hoboken, NJ
2022.08 - Current
In charge of answering calls, handling patient inquiries, and booking and/or rescheduling appointments for five locations
Writing out flow sheets and verifying insurance for copay and deductible amounts and for individual benefits
Responsible for handling cash and keeping track of transactions per shift along with day sheet and closing out the register
Checking emails and faxes and distributing them accordingly
Handled website communications for the practice along with editing website appointment calendar for 5 locations for 5 doctors
Kept reports of new patients to the practice for 6 doctors and their follow up rate
Back up surgical coordinator
In charge of verifying benefits for surgical procedures
Booking surgeries in hospital and surgical centers
Filled out disability forms and leaves of absence.
Barista
Starbucks Coffee Co.
North Bergen, NJ
2019.04 - 2021.05
Memorized 100+ menu items and their recipes and made drinks throughout the day according to said recipes
Took orders on a POS system and expedited the orders to make sure the customer had the best experience every time
Resolved any issues to ensure the customer got what they wanted.
Teacher’s Assistant
Little Einsteins
Guttenberg, NJ
2018.11 - 2019.03
Helped to lead a classroom on a daily basis from 8am-6pm
Kept track of multiple children and their belongings
Maintained a routine, kept track of kids, and communicated with the parents to keep them up to date with the kids.
Counter girl
Bareburger
Edgewater, NJ
2017.10 - 2018.11
Took on line and phone orders for take out, delivery
Served customers and socialized with the guests at the counter/bar
Learned a menu in order to serve and make drink orders for the restaurant.
Education
High School Diploma -
Memorial High School
06.2012
Skills
Problem Solving
Customer Service
Active Listening
POS Systems
Bilingual; English and Spanish
Communication
Cash Handling Experience
Calendar Management
Information Protection
Front Office Support
Timeline
Front Desk
Foot & Ankle Premier Specialists
2022.08 - Current
Barista
Starbucks Coffee Co.
2019.04 - 2021.05
Teacher’s Assistant
Little Einsteins
2018.11 - 2019.03
Counter girl
Bareburger
2017.10 - 2018.11
High School Diploma -
Memorial High School
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