Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BEATRIZ REVERON

Miami,US

Summary

Customers are welcomed with open arms, and comprehensive service is provided. When performing duties, use good judgment at all times. Ability to maintain a high level of customer satisfaction by effectively handling customer requests, needs, and problems. Excellent communication abilities, as well as an analytical and attentive personality. Individual who is self-motivated and has a strong desire to succeed and achieve objectives. Reliable Retail Sales professional with exceptional sales, customer service, and relationship-building abilities. Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service. In deadline-driven environments, you must be adaptable and hardworking. Dedicated to exceeding sales targets. Skilled at staff training and building rapport with clients. Processes transactions, handles cash, operates registers, and organizes merchandise. Ability to establish and maintain trusting relationships. Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful. Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. People-oriented. Active listening skills. Key holder experience. Positive and friendly. Exceptional time management skills. Reliability. Cash register operation. Credit card processing. Retail sales. Customer-oriented. Credit card transactions. Goal-oriented. Fluent in English and Spanish. Client relations strength. Computer literate. Detail-oriented. Cash handling and management. Quick learner. Customer service. Strong interpersonal skills. Customer service. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

6
6
years of professional experience

Work History

Patient Financial Services Representative

Memorial Hospital Pembroke
801 SOUTH DOUGLAS ROAD PEMBROKE PINES, FL 33025
08.2022 - Current
  • Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
  • Improved patient satisfaction by providing timely and accurate financial information.
  • Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
  • Streamlined billing processes for increased efficiency and accuracy in payment collections.
  • Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
  • Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
  • Demonstrated adaptability by staying current with changes in healthcare policies and regulations affecting patient financial services operations.

Retail Associate

Metro by T-Mobile
02.2022 - 07.2022
  • Answered questions about store policies and concerns to support positive customer experiences
  • Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each [Timeframe]
  • Greeted customers, assisted them in finding merchandise, and made recommendations
  • Provided training and acted as a peer coach for new salespeople
  • Collaborated with the Manager and assistant manager to resolve issues and address customer concerns
  • Set goals to achieve complete customer satisfaction, which included tracking down hard-to-find merchandise in a variety of locations
  • Used interpersonal and communication skills in order to establish a selling relationship with customers
  • Was in charge of answering customer questions about merchandise and pricing.

Retail Manager

Boost Mobile
09.2020 - 02.2022
  • Surpassed sales targets and met business objectives by motivating employees and promoting new promotions and specials
  • Trained and developed new employees to make their transition into the team as smooth as possible
  • Assisted customers in managing large purchases by collecting items from shelves and storage locations
  • Was in charge of all P&L line items that could be controlled, such as inventory and cash
  • Cultivated customer loyalty and increased retention by providing exceptional service
  • Keep track of monthly sales and set goals
  • Kept the store clean, well-stocked, and well-organized by streamlining daily operations and introducing new procedures
  • Reviewed cash and operations reports to effectively control store inventory.

Retail Associate

Metro by T-Mobile
07.2018 - 09.2020
  • Kept the sales floor clean by straightening and facing merchandise
  • Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
  • Answered questions about store policies and concerns to support positive customer experiences
  • Increased sales by displaying merchandise in an appealing and orderly manner
  • Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each [Timeframe]
  • Greeted customers, assisted them in finding merchandise, and made recommendations
  • Set goals to achieve complete customer satisfaction, which included tracking down hard-to-find merchandise in a variety of locations.

Education

Dentistry (Pre-Dentistry) - Associate of Arts -

Miami Dade College - Hialeah Campus
Hialeah, FL
01.2021

High School -

Hialeah Gardens High School
Hialeah Gardens, FL
01.2017

Skills

  • Customer Service
  • HIPAA Compliance
  • Verbal and written communication
  • Teamwork orientation
  • Patient Registration
  • Insurance Verification
  • Data entry proficiency
  • Filing and data archiving
  • Payment Collection
  • Attention to Detail
  • Updating Customer Accounts
  • Clear Communication
  • Organizational Skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Patient Financial Services Representative

Memorial Hospital Pembroke
08.2022 - Current

Retail Associate

Metro by T-Mobile
02.2022 - 07.2022

Retail Manager

Boost Mobile
09.2020 - 02.2022

Retail Associate

Metro by T-Mobile
07.2018 - 09.2020

Dentistry (Pre-Dentistry) - Associate of Arts -

Miami Dade College - Hialeah Campus

High School -

Hialeah Gardens High School