BEATRIZ RIVERA

• Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
• Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
• Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
• Established strong relationships with insurance providers through effective communication channels to expedite claim processing activities when necessary.
• Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
• Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
• Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
• Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
• Verified patient insurance eligibility and entered patient information into system.

· Front desk admitting representative

· Greet patients / direct them to their appointments / patients room

· Answer high call volume

· Create and register patient accounts

· Collect copays and coinsurance

· Prepare patient consents for surgical procedures

· Review census for missing consents / prepare missing consents

· Create patient access portals

• Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.