Beatriz Thompson
Summary
Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Teller
Wells Fargo
10.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Monitored and reported suspicious activity in line with bank security policies.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Established rapport with new clients to increase satisfaction and loyalty.
- Referred customers to other banking departments for specialized services.
Shift Manager
Del Taco
04.2021 - 06.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised ongoing daily production phases.
- Built relationships with customers and managed accounts to drive revenue and profit.
Respite Caregiver
Right Choice In Home Care
03.2016 - 12.2020
- Assisted residents with basic activities of daily living.
- Reported changes in resident condition and health to resident care manager.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Provided patient care by supplying and emptying bedpans, applying dressings and supervising exercise routines.
- Collected patient specimens, vital signs, input and output and other delegated measurements.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
High School Diploma -
Pacifica High School
Oxnard, CA06.2023
Skills
- Cash Handling
- Fraud Detection
- Drawer Balancing
- Financial Analysis
- Customer Relationship Building
- Exceptional Customer Service
- Supply Ordering
- Opening and Closing Procedures
Timeline
Teller
Wells Fargo
10.2022 - Current
Shift Manager
Del Taco
04.2021 - 06.2023
Respite Caregiver
Right Choice In Home Care
03.2016 - 12.2020
High School Diploma -
Pacifica High School
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