Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Beatriz Traviezo Canales

Tampa,FL

Overview

5
5
years of professional experience
1
1
Certification

Work History

Benefits Coordinator

Cano Health
10.2020 - 07.2021
  • Explained the benefits of plan to participants in an easy way to understand terms in order to educate each of the available options.
  • Resolved issues and inquiries of plan to participants regarding health and welfare benefits and deductions by mean of calls, emails, and person interactions.
  • Assist the patients with the process of obtaining medical insurance.
  • Carry out medical insurance verification.
  • Know the coverage of each medical insurance for the benefit of patient.
  • Maintain communication with the patient and with the future prospects in order to assist them with their needs.
  • Help with the health insurance enrollment
  • Calling the health insurance to change the patent’s doctor.
  • Work with insurance agents and event staff to create community activities.
  • Achieve monthly enrollment goal for company growth.

Store Manager

Metro By T-Mobile
01.2016 - 06.2020
  • Managed store employees successfully in order to create a fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring.
  • Maintain an active listening to understand customer needs in order to maintain a good quality control and excellent customer service.
  • Multitasks to minimize customer waiting time.
  • Have extensive knowledge of Metro by T-Mobile prices, phone features, phone accessories and plans.
  • Training a new staff in product specifications, sales incentives, and selling techniques, to significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Education

Associate Degree in Nursing -

EDP University of Puerto Rico
Humacao, PR
05.2023

High School Diploma -

Collegio Tecnico Profesional Ulloa
Heredia, Costa Rica
12.2013

Skills

    Documentation

    Teamwork
    Problem resolution
    Customer Support
    Leadership
    Manage conflicts

Certification

  • Certified A, American Heart Association Basic Life Support Program - 10/2022
  • HIPPA 10/2022
  • Qualitative Respirator Fit Test Course 10/2022

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Benefits Coordinator

Cano Health
10.2020 - 07.2021

Store Manager

Metro By T-Mobile
01.2016 - 06.2020

Associate Degree in Nursing -

EDP University of Puerto Rico

High School Diploma -

Collegio Tecnico Profesional Ulloa

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Beatriz Traviezo Canales