Beatriz Valenzuela
Hilton Medical Plaza
Houston,TX
2
Languages
9
years of professional experience
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Work History
Team Agent
3 Years- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Coordinated with staff to efficiently address customer requests from incoming calls, enhancing service satisfaction.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Created guest invoices and accurately posted charges to individual accounts, ensuring billing accuracy.
- Maintained files, generated occupancy and revenue reports, and provided timely updates to support operational decisions.
Supervisor
4 Years 10 Months- Mentored new employees on best methods for servicing clients, enhancing overall guest experience.
- Mentored newly hired employees, providing guidance on company programs to ensure effective client service.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Resolved guest complaints through tailored complimentary services, improving guest satisfaction.
- Responded to guest inquiries promptly to ensure satisfaction. and resolved guest issues or complaints.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Team Member
1 Year 5 Months- Addressed customer needs by responding to specific requests, enhancing customer satisfaction.
- Maintained cleanliness around equipment, contributing to a safer and more productive workspace.
- Improved team safety and productivity by removing hazards and keeping areas neat and well-stocked.
- Rotated through a series of different stations based on team needs.
- Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.
- Presented concerns and ideas for improvements during team meetings, promoting open communication and collaboration.
- Reviewed company updates regularly to stay informed on changes and initiatives.
Team Agent
7 Months- Managed high volume of phone calls, ensuring timely routing to guests and departments for prompt assistance.
- Sourced special products and services to fulfill unique customer needs, significantly boosting guest satisfaction.
- Maintained smooth operations by assigning rooms and coordinating guest check-ins and check-outs efficiently.
- Eliminated payment errors by accurately inputting credit and debit card data into system.
Leasing Consultant
1 Year 1 Month- Streamlined lease administration processes, ensuring compliance with regulations and enhancing operational efficiency.
- Facilitated property tours, showcasing amenities and fostering tenant relationships.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Distributed and followed up on tenant renewal notices.
Education
High School Diploma
Some College (No Degree)
Skills
Guest relations
Payment handling
Record keeping
Front desk operations
Customer needs assessment
Reservation management
Guest complaint resolution
Occupancy reporting
Invoice processing
Staff training
Service recovery
Room assignment procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Agent
Hilton Medical Plaza
07.2023 - 07.2026Read More
Supervisor
Double Tree Hotel By Hilton
09.2018 - 07.2023Read More
Team Agent
Double Tree Hotel By Hilton
02.2018 - 09.2018Read More
Team Member
Kohls Department Store
09.2017 - 02.2019Read More
Leasing Consultant
The Greens at Brentford
01.2017 - 02.2018Read More
Houston Community College
Some College (No Degree)
Read More
Cesar E Chavez
High School Diploma
Read More