Beatriz A Parra Garfias
Goodyear,AZ
Summary
Dedicated cashier with proven skills in cash handling and point-of-sale operations. Strong focus on customer assistance and training new team members to enhance service quality.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
22
22
years of professional experience
2000
2000
years of post-secondary education
Work History
Cashier
Gas Station
Chandler, Arizona
05.2020 - 11.2023
- Processed customer transactions swiftly and accurately at busy gas station.
- Managed cash register and ensured accurate cash handling throughout shifts.
- Assisted customers with fuel purchases and convenience store items effectively.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Trained new cashiers on cash handling procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Team Leader
Jack in the Box
Scottsdale, Arizona
01.2014 - 05.2017
- Supervised team operations during busy shifts to ensure efficient service.
- Trained new employees on food safety and customer service protocols.
- Coordinated inventory management to maintain stock levels and freshness.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored food preparation procedures for compliance with health regulations.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Sales Associate
Chevron
Phoenix, Arizona
08.2001 - 05.2006
- Assisted customers with product selections and provided accurate information.
- Maintained cleanliness and organization of sales floor and merchandise displays.
- Operated point-of-sale systems efficiently during high-volume transactions.
- Stocked shelves and replenished products to meet customer demand promptly.
- Processed returns and exchanges following company policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Conducted inventories on a regular basis to track stock levels.
Education
Tempe High School
Tempe, AZSkills
- Cash handling
- Transaction processing
- Customer assistance
- Point-of-sale operation
Languages
Spanish
Full Professional
Timeline
Cashier
Gas Station
05.2020 - 11.2023
Team Leader
Jack in the Box
01.2014 - 05.2017
Sales Associate
Chevron
08.2001 - 05.2006
Tempe High School