Nadia Cortes
Tulare,CA
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Pollo Loco. Leveraged organizational abilities and cleaning expertise to maintain a pristine environment, contributing to repeat business. Demonstrated exceptional work ethic and empathy, significantly improving team efficiency and cooperation without compromising service quality.
Overview
6
6
years of professional experience
Work History
Cashier
Gas Station
06.2013 - 11.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Cook
Mexican Restaurants
01.2012 - 08.2013
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
Cashier
Pollo Loco
11.2008 - 11.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Improved efficiency, organized checkout area for optimal workflow.
Education
GED -
Tulare Adult School
Tulare, CASkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Reliability and punctuality
- Organizational abilities
Languages
Spanish-English
Native or Bilingual
Timeline
Cashier
Gas Station
06.2013 - 11.2014
Cook
Mexican Restaurants
01.2012 - 08.2013
Cashier
Pollo Loco
11.2008 - 11.2010
GED -
Tulare Adult School
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