Beau Arca-Madrazo
Glendale,CA
Summary
Experienced professional with solid background in foodservice in New York City and Los Angeles. Offers excellent track record of tackling various tasks to support both kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
4
4
years of professional experience
Work History
Server
Tropicana Cafe
Los Angeles, CA
03.2024 - Current
- Provide exceptional dining experiences in a fast-paced, high-energy environment
- Demonstrate extensive menu knowledge and offer personalized recommendations to enhance guest satisfaction
- Ensure timely and accurate order delivery while maintaining a positive and friendly demeanor
- Uphold a high standard of cleanliness and organization to ensure a welcoming atmosphere for guests
Server
ilili Restaurant
New York, NY
01.2023 - 03.2024
- Delivered impeccable customer service, offering expert menu knowledge and pairing suggestions
- Maintained an organized station while efficiently handling multiple tables during peak hours
- Assisted with special event services and VIP guest management, ensuring a memorable dining experience
- Worked collaboratively with team members to ensure smooth service operations
- Addressed guest concerns promptly and professionally, consistently receiving positive feedback
Host
The Standard Grill
New York, NY
04.2021 - 03.2022
- Greeted guests with a warm and friendly demeanor, creating a welcoming atmosphere
- Managed reservation system, ensuring smooth guest flow and optimizing seating arrangements
- Collaborated with management to plan floor layouts for peak times, balancing guest expectations and server needs
- Assisted in training new hosts and provided guidance on reservation protocols
- Ensured accurate wait times and communicated efficiently with kitchen and front-of-house staff to deliver an optimal guest experience
Education
BFA -
The New School University
01.2017
Skills
- Customer Service Excellence
- Multitasking & Time Management
- Team Collaboration
- Menu Knowledge & Upselling
References
References available upon request.
Timeline
Server
Tropicana Cafe
03.2024 - Current
Server
ilili Restaurant
01.2023 - 03.2024
Host
The Standard Grill
04.2021 - 03.2022
BFA -
The New School University
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