Beau Mason
Shiprock
Summary
Dynamic leader in retail, known for exceptional problem-solving and customer service. Increased sales through strategic promotions and effective team management. Ready to leverage expertise in customer relations and operational efficiency to enhance business performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Kettle Corn
Shiprock, NM
08.2018 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Conducted performance evaluations and provided constructive feedback to employees.
Sales Associate
Target
Farmington, NM
10.2017 - 10.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to drive customer engagement.
- Operated cash register efficiently, processing transactions with accuracy and speed.
- Collaborated with team members to ensure store cleanliness and merchandise organization.
- Trained new staff on operational procedures and customer service best practices.
- Implemented visual merchandising strategies to optimize product displays and increase sales.
- Analyzed inventory levels regularly, facilitating timely restocking and minimizing shortages.
- Led efforts in improving checkout efficiency, resulting in reduced wait times for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Science - Information Technology
San Juan College
Farmington, NM01-2026
High School Diploma -
Shiprock Cheiftans
Shiprock, NM05-2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Retail operations
- Multitasking Abilities
- Computer skills
- Problem resolution
- Graphic and media design
- Employee engagement
- Microsoft office expertise
- Adobe creative suite (photoshop, illustrator, dreamweaver)
Languages
English
Native or Bilingual
Navajo
Limited Working
Timeline
Assistant Manager
Kettle Corn
08.2018 - Current
Sales Associate
Target
10.2017 - 10.2018
Associate of Science - Information Technology
San Juan College
High School Diploma -
Shiprock Cheiftans