Domenico Gouveia
Brooklyn,NY
Summary
Operations Back Office Executive with 7 years of experience in global operations and client management, specializing in financial reporting and compliance. Demonstrates an innovative approach to team coordination and documentation, ensuring seamless global operations and client satisfaction. Passionate about leveraging expertise in bullion operations,reconciliations and forex to drive operational excellence and strategic growth.
Overview
9
9
years of professional experience
Work History
Premium Accounting Cashier Desk
Pearland Brokerage
Long Island City, NY
07.2024 - Current
- Efficiently manage diverse payment forms, ensuring precise and timely financial transactions.
- Maintain accurate financial records in ALIS, adhering to company policies and standards.
- Resolve client payment inquiries promptly, enhancing customer satisfaction and trust.
- Conduct regular reconciliations for consistent financial reporting and accuracy.
- Oversee cash transactions and premium accounting, ensuring operational efficiency.
Claims Specialist
Pearland Brokerage
Long Island City, NY
08.2023 - Current
- Assess auto claims, collaborating with adjusters for informed decisions.
- Document MV104 Crash reports and manage claim settlements.
- Coordinate claim payments, ensuring timely fund disbursement.
- Maintain organized financial data related to claims.
- Engage with customers and adjusters throughout claim processes.
Bullion Desk Support
FirstRand Bank Ltd
Mumbai
02.2016 - 09.2022
- Facilitated daily settlements, resolving queries for soft commodities teams, enhancing efficiency.
- Collaborated with logistics partners, ensuring timely stock movement, boosting client satisfaction.
- Monitored bullion shipments, ensuring smooth customs processes, maintaining compliance and accuracy.
- Managed monthly balance reconciliations, maintaining accurate client positions and reducing errors.
- Streamlined stock movement processes, enabling efficient releases, improving service delivery.
FICC BackOffice Executive - Global Market Ops
FirstRand
Mumbai
- Monitored FX spot deals for accurate reconciliation, ensuring precise reporting and compliance.
- Crafted detailed regulatory returns for RBI - FTD and GPB, enhancing compliance and data accuracy.
- Composed financial messages on SFMS and RTGS, streamlining communication and transaction processes.
- Prepared reconciliation reports, improving financial accuracy and audit readiness.
- Conducted regular Forex and Gsec rates scans
- Conduct position keeping reconciliations at SOD and EOD and track poskeep for front office traders in real time.
Corporate Banking - Bank Guarantee Specialist
FirstRand
Mumbai
- Responsible for the sales guarantee end to end process (from the opportunity to contract expiry) management
- Responsible for handling guarantees in 27 of the 54 African countries including daily processing / issuance/reception/cancellation of Bank Guarantees and monitoring them until contract ends
- Provide applicant bank with pricing after seeking quote from Relationship manager
- Ensure BGs are successfully vetted by the operations team and provide applicant with Counter guarantee text, swift codes and pricing
- Calculate commission to be claimed from Applicant banks and ensure claims are paid as per stipulated time
- Provide professional support to Indian Banks and Applicants directly on bank guarantee management, including but not limited to negotiations with local clients on bank guarantee contract clause and cancellation efficiency
- Liaisoning with various African banks to support with pricing and quick turnaround time to issue BGs to the respective applicants
Education
Master of Business Administration - Finance
New York Institute of Technology
05.2024
PGDM - Retail Management
L.N. Welingkar Institute of Management
05.2016
Master of Commerce - Business Management
University of Mumbai - St. Andrews College
02.2015
Skills
- Coordination of global teams
- Balance reconciliations
- Maintaining compliance with regulatory standards
- Meticulous documentation
- Exceptional communication skills
- Client engagement
- Bank guarantees specialist
- Bullion Backoffice support
- Forex reporting
- Turnover data
- Managing escalations
- Global operations
- Client management
- Daily accounts settlements
- General Ledger Reconciliation
- Accounts Payable
- Balance Sheet Reconciliation
- Account Reconciliation
- Journal Entries
- Office Administration
- Accounting
Timeline
Premium Accounting Cashier Desk
Pearland Brokerage
07.2024 - Current
Claims Specialist
Pearland Brokerage
08.2023 - Current
Bullion Desk Support
FirstRand Bank Ltd
02.2016 - 09.2022
FICC BackOffice Executive - Global Market Ops
FirstRand
Corporate Banking - Bank Guarantee Specialist
FirstRand
Master of Business Administration - Finance
New York Institute of Technology
PGDM - Retail Management
L.N. Welingkar Institute of Management
Master of Commerce - Business Management
University of Mumbai - St. Andrews College
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