Rebecca Hernandez
Wallis,TX
Summary
Dedicated individual with a strong background in customer service and medical experience. Known for patience and empathy in interactions, ensuring customer satisfaction and smooth team operations. Detail-oriented professional with a strong background in customer service and team development. Committed and ready to support operational excellence and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Store Associate
Elan 3
Wallis, Texas
01.2021 - Current
- Assisted customers with product inquiries and provided exceptional service.
- Operated cash register and processed transactions accurately and efficiently.
- Trained new associates on store procedures and customer service standards.
- Answered incoming calls regarding product inquiries or orders.
- Monitored employee performance to ensure adherence to company standards.
- Performed store opening duties including counting cash drawer.
- Prepared and cooked menu items according to recipes and standards.
- Maintained cleanliness and organization of store & kitchen workstations and equipment.
Cook
Elan 3
Wallis, Texas
04.2019 - 09.2019
- Prepared daily meals using fresh ingredients following established recipes.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Collaborated with team members to ensure timely meal service during peak hours.
- Trained new staff on kitchen procedures and proper cooking techniques.
Manager
Subway
Wallis, Texas
03.2016 - 12.2018
- Oversee daily restaurant operations and ensure smooth service flow.
- Manage inventory levels and coordinate supply orders with vendors.
- Develop staff schedules to optimize labor costs and coverage needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Education
Diploma - Medical Assistant
National Institute of Technology
Houston, TX11-2002
High School Diploma -
B F Terry High School
Rosenberg, TX05-2001
Skills
- Customer service
- Employee training
- Product knowledge
- Patience and empathy demonstration
- Inventory management
- Time management
- Basic computer skills
- Multitasking and organization
Timeline
Store Associate
Elan 3
01.2021 - Current
Cook
Elan 3
04.2019 - 09.2019
Manager
Subway
03.2016 - 12.2018
Diploma - Medical Assistant
National Institute of Technology
High School Diploma -
B F Terry High School