Becca Costa-Wiechert

• Accurately documented patient information ,vitals and medical histories in electronic medical records, ensuring data accuracy.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
• Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
• Verified patient insurance coverage and collected required co-payments.
• Maintained patient records, detailing changes, medication

administration and pain assessments.

• Called and faxed pharmacies to submit prescriptions and refills.
• Obtain prior authorization for medication and treatments
• Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
• Oriented and trained new staff on proper procedures and policies.

• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.

• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Aided customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Cross-sold credit cards, loans, and other bank products