Becca Duncan
Olathe,KS
Summary
Goal-oriented Operations Director with 16 year history streamlining procedures to optimize productivity. Well-organized and proactive with hands-on and resourceful style. Motivating and respectful leader known for building and managing loyal, high-performance teams. Offering excellent communication, interpersonal and decision-making skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Director
Catalyst Orthodontic Group
09.2007 - Current
- Led and supervised 44 clinical employees for 18 locations between 4 districts in Kansas, Missouri, Arizona, and North Carolina
- Mentored employees and offered constructive feedback for performance improvement.
- Recruited and hired top talent for clinical positions
- Manage a portion of onboarding and orientation for all new hires
- Monitored operational reports regularly to determine when hiring was needed to maximize production and meet patients needs
- Developed and organized training schedules, systems, and agendas for clinical team members
- Worked with doctors to develop and update clinical systems and product changes
- Collaborated with executives to develop new business goals and objectives
- Monitor monthly stats to measure business performance
- Develop new systems to help all Districts to maximize potential
- Delegate duties to staff in departments to help attain objectives and goals
- Oversee and assist in development and set up of clinical software changes and additions
- Work within the acquisitions team contributing to the development and set up of new locations, districts and mergers
- Travel to all locations periodically to observe, handle issues, complete reviews and assist with training when needed
- Develop bi monthly team meeting agenda & review with Team Managers and Doctors for their team meetings
- Certified dental assistant with expanded functions, fully trained Orthodontic Assistant working actively chairside 2007-2014
Education
High School Diploma -
Oak Park High School
Kansas City, MO05.1998
Skills
- Records Organization and Management
- Data Recovery
- Performance Analysis
- Operational Leadership
- Develop Policies
- Travel Itineraries
- Infrastructure Change
- Reviewing Resumes
- Manage Operations
- Organizational Structuring
- Improve Performance
- Process Improvement
Certification
- Certified Dental Assistant with Expanded Functions in Missouri
Additional Information
US Army Reserves 1998-2004
Timeline
Operations Director
Catalyst Orthodontic Group
09.2007 - Current
High School Diploma -
Oak Park High School
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