Becca Gallop
New Era,MI
Summary
Dynamic and decisive leader with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement with growing company.
Overview
1
1
year of professional experience
Work History
Lead Sale Associate
Dollar General
New Era, MI
08.2021 - Current
- Led sales team to exceed quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
- Kept detailed track of sales and customer information in company system.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Logged reports, expenses, receipts and sales documents into digital database.
- Folded and arranged merchandise in attractive displays to drive sales.
- Issued receipts and processed refunds, credits or exchanges.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed accurate credit, debit, check and cash sales transactions for more than 200 customer orders per day
Server/Clerk
B.C. Pizza
Hart, MI
08.2016 - 05.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and desserts to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Supported needs of 6- person wait staff who attended to specific needs of countless customers daily for Italian restaurant with social relevancy and intentionality
Education
High School Diploma -
Penn Foster Career School
Scranton, PA01.2024
Skills
- Ability to Lift 40 pounds
- POS Software
- Store Policies and Procedures
- Customer Service
- Product Knowledge
- Loss Prevention
- Security Practices
- Brand Promotion
- Safety and Cleanliness Standards
- Returns and Exchanges
- Excellent Written and Verbal Communication
- Item Ticketing and Pricing
- Inventory Management
- Flexible Hours
- Computer Proficiency and Microsoft Office
Goals
My Goals to get where I wanna be in life:
Finish my high school diploma
Go to college for something in medical/ Or do something that is going to help people.
Get a good job!
Buy a good car.
Buy a house for my kids.
Timeline
Lead Sale Associate
Dollar General
08.2021 - Current
Server/Clerk
B.C. Pizza
08.2016 - 05.2017
High School Diploma -
Penn Foster Career School