Becca O’Dell
Orchard Park,NY
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, acquired through years in the service industry. Proven ability to enhance guest satisfaction through effective communication and team collaboration. Experienced in cash handling and problem-solving, consistently delivering memorable dining experiences while maintaining high standards of service and cleanliness.
Overview
13
13
years of professional experience
Work History
Server
O.P. Social
Orchard Park, NY
10.2023 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and retention.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed cash register operations, processing payments efficiently and accurately.
- Assisted in training new servers, promoting team cohesion and operational efficiency.
Server
Amherst Pizza & Ale House
Getzville, NY
10.2021 - 03.2024
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Handled guest inquiries and complaints promptly, ensuring positive dining experiences.
- Upheld menu knowledge to provide recommendations aligned with customer preferences.
- Supported inventory management by restocking supplies as needed during shifts.
Server
Olive Garden
Blasdell NY
02.2018 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
TGIF
Blasdell NY
11.2016 - 02.2019
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Central Sterile Processing Technician
Brooks Memorial Hospital
Dunkirk, NY
12.2015 - 11.2016
- Operated sterilization equipment to ensure compliance with safety and infection control standards.
- Inspected surgical instruments for cleanliness and functionality prior to processing.
- Collaborated with medical staff to prioritize instrument availability for surgical procedures.
- Trained new technicians in sterile processing protocols and best practices.
Cashier
CVS Pharmacy
Dunkirk, NY
12.2012 - 03.2015
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and drawer reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote efficiency.
Education
Nursing
Erie Community College
Orchard Park, NYHigh School Diploma - Business
Dunkirk Senior High
Dunkirk, NY06.2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Hospitality service expertise
- Team collaboration
- Task prioritization
- Shift management
- Team player
- Reliable and responsible
- High energy and stamina
- Team leadership
- Problem-solving
- Excellent communication
Accomplishments
Deans list
Timeline
Server
O.P. Social
10.2023 - Current
Server
Amherst Pizza & Ale House
10.2021 - 03.2024
Server
Olive Garden
02.2018 - 10.2021
Server
TGIF
11.2016 - 02.2019
Central Sterile Processing Technician
Brooks Memorial Hospital
12.2015 - 11.2016
Cashier
CVS Pharmacy
12.2012 - 03.2015
Nursing
Erie Community College
High School Diploma - Business
Dunkirk Senior High