Rebecca Miller
Webster,NY
Summary
Adaptable professional with extensive experience in customer service, skilled in quickly mastering new technologies and processes. Proven ability to enhance customer satisfaction and efficiently manage operational tasks. Committed to continuous improvement and effective communication.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Robert Half / Waste Harmonics
Victor , NY
03.2025 - Current
- Scheduled waste management requests to boost efficiency and tracked tasks using Oracle NetSuite for quicker customer response.
- Obtained and followed up on service quotes to ensure timely customer feedback.
- Coordinated with vendors to recover missed services promptly.
- Managed phone and email communications to address client inquiries effectively.
- Performed other tasks as requested by leadership.
OH
Fibre Glast Developments
Brookville, OH
10.2021 - 11.2024
- Managed multi-channel communications to resolve inquiries and processed orders with accuracy.
- Processed orders and account changes, ensuring accurate data entry and payment handling.
- Followed up on submitted quotes to enhance customer satisfaction and retention.
- Resolved product support inquiries to provide timely solutions for customers.
- Contributed to social media content creation, promoting company visibility and engagement.
- Achieved CCT-OM certification, demonstrating expertise in composites technology.
- Executed additional responsibilities as assigned by supervisor to support team objectives.
OH
Meijer
Dayton, OH
03.2020 - 02.2021
- Executed responsibilities as cashier and customer service desk associate.
- Enhanced transaction efficiency by leading cashier operations.
OH
Victoria’s Secret Direct
Kettering, OH
08.2019 - 02.2020
- Handled customer issues with orders and promotions, utilizing Oracle for effective communication.
- Cross-trained in phone customer care to enhance service delivery.
- Executed additional responsibilities as assigned by supervisor.
NY
Direct2Market Sales Solutions
East Rochester, NY
01.2019 - 06.2019
- Responded to customer inquiries via phone, email, and Salesforce chats regarding new accounts.
- Conducted outbound calls to customers for updates on online product orders.
- Executed additional assigned tasks as needed.
NY
Sears Holdings Corporation
Victor, NY
10.2018 - 12.2018
- Executed fixture sales by setting prices, assisting customers, and managing register operations.
- Operated point-of-sale systems to process payments efficiently.
- Provided cashier support as required by store management to maintain smooth operations.
- Communicated with customers for pickup arrangements to enhance service experience.
OH
Elder Beerman
Huber Heights, OH
05.2018 - 08.2018
- Executed fixture sales by setting prices, assisting customers, and managing register operations.
- Organized and maintained Womens/Misses/Juniors sections by folding, sorting, and hanging garments.
- Monitored dressing rooms to ensure cleanliness and provide assistance to customers.
- Created 'You Pay' signage throughout store to enhance customer experience.
- Supported liquidator with various tasks as directed, ensuring operational efficiency.
OH
Specialized Fulfillment Services
Kettering, OH
02.2017 - 05.2018
- Led subject matter initiatives for National Geographic Explorer (NGE) account.
- Managed phone and email communications, processing orders and subscription changes.
- Entered payments accurately while ensuring data integrity.
- Cross-trained across departments to enhance team versatility.
- Maintained detailed spreadsheets for NGE orders, reshipments, invoices, and payments.
- Executed additional tasks as required to support overall operations.
OH
Manufactured Assemblies Corporation
Vandalia, OH
08.2016 - 12.2016
- Constructed diverse electrical and mechanical sub-assemblies, cable assemblies, wire harnesses, and electrical enclosures.
OH
Mom365, Inc.
Springfield , OH
01.2015 - 05.2015
- Captured portraits of newborns, mothers, and families to create lasting memories.
- Performed routine maintenance on cameras and equipment to ensure optimal functionality.
- Managed inventory of supplies at assigned hospital to support photographic operations.
- Sold Mom365 products to families, enhancing their hospital experience.
- Ensured compliance with hospital health, safety, and security policies during photography sessions.
- Served as bereavement photographer, providing sensitive support for grieving families.
OH
AmeriCorps
Piqua, OH
11.2011 - 09.2012
- Delivered Junior Achievement curriculum and coordinated community volunteer opportunities.
- Established job shadowing opportunities, linking students with local professionals.
- Participated in weekly community service projects, promoting civic responsibility through AmeriCorps.
- Coordinated a book drive for MLK Day of Service to support literacy initiatives.
- Executed additional tasks as required by AmeriCorps program, ensuring program success.
OH
Warmbat Direct/Warmbat Australia
Vandalia , OH
07.2009 - 08.2009
- Supported webmaster in website setup through diverse task execution.
- Communicated with customers via phone and email to ensure satisfaction.
- Managed calls, completed inventory tasks efficiently.
- Initiated writing of CSR manual for warmbatdirect.com.
- Updated and maintained company social networking sites consistently.
- Executed additional tasks as requested by senior staff.
OH
Te-Co Workholding Components
Union, OH
07.2007 - 03.2009
- Managed accounts across 31 states and several national accounts to ensure optimal service delivery.
- Generated monthly sales reports to track performance metrics and identify trends.
- Cross-trained in major sales accounts to increase operational flexibility and support team objectives.
- Processed quotes, answered phones, and maintained customer files to streamline operations.
- Executed additional tasks as assigned by Outside Sales, Marketing, or Sales managers.
OH
Ticket Center Stage/Victoria Theatre Association
Dayton, OH
09.2003 - 07.2005
- Facilitated ticket sales, exchanges, and subscriptions while addressing patron inquiries.
- Operated box office window for diverse shows and events.
- Executed additional tasks as assigned by supervisor.
Education
Bachelor of Music - Music Engineering Technology
Ball State University
Muncie, IN01-2001
Skills
Customer service and support
- Complaint resolution and handling
- Multitasking and organization
Social media strategy
Product knowledge expertise
Data entry and management
- Order processing
- Task management
- CRM software proficiency
- Microsoft Office Suite proficiency
Certification
- Certified Composites Technician - Open Molding
References
References available upon request.
SUMMARY OF QUALIFICATIONS
Extensive Customer Service and Sales background. Ability to type 50-60 WPM; Proficient in Microsoft Word, Works, Excel, Access, PowerPoint, Publisher, Photo Draw, Word Perfect, and DreamWeaver. Broad experience in social media management.
Timeline
Customer Service Representative
Robert Half / Waste Harmonics
03.2025 - Current
OH
Fibre Glast Developments
10.2021 - 11.2024
OH
Meijer
03.2020 - 02.2021
OH
Victoria’s Secret Direct
08.2019 - 02.2020
NY
Direct2Market Sales Solutions
01.2019 - 06.2019
NY
Sears Holdings Corporation
10.2018 - 12.2018
OH
Elder Beerman
05.2018 - 08.2018
OH
Specialized Fulfillment Services
02.2017 - 05.2018
OH
Manufactured Assemblies Corporation
08.2016 - 12.2016
OH
Mom365, Inc.
01.2015 - 05.2015
OH
AmeriCorps
11.2011 - 09.2012
OH
Warmbat Direct/Warmbat Australia
07.2009 - 08.2009
OH
Te-Co Workholding Components
07.2007 - 03.2009
OH
Ticket Center Stage/Victoria Theatre Association
09.2003 - 07.2005
Bachelor of Music - Music Engineering Technology
Ball State University
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