Becci Jo Kelbaugh
Kansas City,MO
Summary
Detail-oriented professional with extensive experience in office management and customer relations. Known for exceptional communication and problem-solving skills, successfully facilitating collaboration across departments and improving workflow efficiency to achieve business objectives.
Overview
22
22
years of professional experience
Work History
Office Manager
LifeSong Church
02.2013 - 08.2018
- Managed daily office operations ensuring efficiency and organization.
- Developed and implemented administrative procedures to enhance workflow.
- Coordinated scheduling for church events, optimizing resource allocation.
- Oversaw financial processes including budgeting and expense tracking.
- Maintained accurate records using church management software systems.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Contract Processor
Emerald Pointe
09.1999 - 11.2002
- Processed contracts efficiently, ensuring compliance with company policies and regulations.
- Coordinated communication between departments to streamline contract approvals and execution.
- Ensured accuracy in contract creation through diligent proofreading and attention to detail.
- Managed a database of contracts, ensuring easy access and retrieval as needed for various departments.
- Communicated pertinent information to clients via phone, email, and mail.
Box Office Associate
Ride The Ducks
06.1996 - 09.1999
- Processed ticket sales efficiently, ensuring accurate transactions and customer satisfaction.
- Assisted in managing daily box office operations, optimizing workflow.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Resolved customer inquiries promptly, maintaining high standards of communication and professionalism.
- Collaborated with management to streamline ticketing procedures, improving overall operational efficiency.
- Ensured seamless communication between the box office and other departments within the venue by participating in regular meetings and sharing relevant information as needed.
- Maintained a clean and welcoming environment in the box office area, ensuring a positive first impression for all patrons entering the venue.
- Printed tickets, checking accuracy before giving to customers.
Education
High School Diploma -
Reeds Spring High School
Reeds Spring, MONo Degree - Business Administration And Management
Gibson Vocational School
Reeds Spring, MOSkills
- Customer service
- Office management
- Organizational skills
- Data entry
- Money management
- Scheduling and calendar management
- Bookkeeping
- Document management
- Policy implementation
- Workflow optimization
- Expense reporting
- Goal setting
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Reliability
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Phone and email etiquette
Timeline
Office Manager
LifeSong Church
02.2013 - 08.2018
Contract Processor
Emerald Pointe
09.1999 - 11.2002
Box Office Associate
Ride The Ducks
06.1996 - 09.1999
High School Diploma -
Reeds Spring High School
No Degree - Business Administration And Management
Gibson Vocational School