Becci Jo Kelbaugh
Kansas City,MO
Summary
Detail-oriented professional with extensive experience in office management and customer relations. Known for exceptional communication and problem-solving skills, successfully facilitating collaboration across departments and improving workflow efficiency to achieve business objectives.
Overview
22
22
years of professional experience
Work History
Office Manager
LifeSong Church
Reeds Spring, MO
02.2013 - 08.2018
- Managed daily office operations ensuring efficiency and organization.
- Developed and implemented administrative procedures to enhance workflow.
- Coordinated scheduling for church events, optimizing resource allocation.
- Oversaw financial processes including budgeting and expense tracking.
- Maintained accurate records using church management software systems.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Contract Processor
Emerald Pointe
Branson, MO
09.1999 - 11.2002
- Processed contracts efficiently, ensuring compliance with company policies and regulations.
- Coordinated communication between departments to streamline contract approvals and execution.
- Ensured accuracy in contract creation through diligent proofreading and attention to detail.
- Managed a database of contracts, ensuring easy access and retrieval as needed for various departments.
- Communicated pertinent information to clients via phone, email, and mail.
Box Office Associate
Ride The Ducks
Branson, MO
06.1996 - 09.1999
- Processed ticket sales efficiently, ensuring accurate transactions and customer satisfaction.
- Assisted in managing daily box office operations, optimizing workflow.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Resolved customer inquiries promptly, maintaining high standards of communication and professionalism.
- Collaborated with management to streamline ticketing procedures, improving overall operational efficiency.
- Ensured seamless communication between the box office and other departments within the venue by participating in regular meetings and sharing relevant information as needed.
- Maintained a clean and welcoming environment in the box office area, ensuring a positive first impression for all patrons entering the venue.
- Printed tickets, checking accuracy before giving to customers.
Education
High School Diploma -
Reeds Spring High School
Reeds Spring, MONo Degree - Business Administration And Management
Gibson Vocational School
Reeds Spring, MOSkills
- Customer service
- Office management
- Organizational skills
- Data entry
- Money management
- Scheduling and calendar management
- Bookkeeping
- Document management
- Policy implementation
- Workflow optimization
- Expense reporting
- Goal setting
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Reliability
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Phone and email etiquette
Timeline
Office Manager
LifeSong Church
02.2013 - 08.2018
Contract Processor
Emerald Pointe
09.1999 - 11.2002
Box Office Associate
Ride The Ducks
06.1996 - 09.1999
High School Diploma -
Reeds Spring High School
No Degree - Business Administration And Management
Gibson Vocational School