Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Patient Access Representative - Walk-In Clinic
PeaceHealth Medical Group
Bellingham
07.2024 - Current
•Pre[1]registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart. •Collects patient balances, co[1]payment, co[1]insurance, or other payment types. •Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival. •Responds to customer’s inquiries. •Assists with departmental coverage as needed. •Manages daily appointment schedules which may include reminder calls and calling all referrals. •May transport patients utilizing escort or wheeled transport equipment. •Performs other duties as assigned
Patient Access Representative - Gastroenterology
PeaceHealth Medical Group
Bellingham
02.2022 - 06.2024
•Pre[1]registers/registers patients with accurate patient demographic, financial data. May register patients using varying methods depending upon location, which may include mobile cart. •Collects patient balances, co[1]payment, co[1]insurance, or other payment types. •Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival. •Responds to customer’s inquiries. •Assists with departmental coverage as needed. •Manages daily appointment schedules which may include reminder calls and calling all referrals. •May transport patients utilizing escort or wheeled transport equipment. •Performs other duties as assigned
Post-Closing Coordinator
Sammamish Mortgage Inc
Bellevue
08.2019 - 08.2022
Post-Closing Coordinator, Anticipate issues and/or problems that impact business for the company then provide valid solutions Recouped funds from Investors that were charged to the company in error as post-closing fees and saving the company a significant amount of money Partnered with internal departments to maintain performance toward contract service levels while demonstrating the ability to deliver high quality results with speed and efficiency Partnered with Investors to maintain contract SLA's across all business lines while demonstrating the ability to handle high[1]pressure situations and mitigate client escalations Assisted with pre-balancing the wire request figures with escrow in advance of the funders need to order the wire Identify post[1]closing items needed to get the loans purchased off the warehouse line
Production Assistant
Opes Advisors/Flagstar Bank
Bellingham
08.2017 - 02.2019
Production Assistant, Bellevue, WA Manage and grow an active pipeline for six Mortgage Advisors including two branch managers in the Spokane and Puyallup areas; reporting directly to Regional Manager Interacted with prospective and active clients to help build our pipelines and achieve client satisfaction Communicate directly with clients for all documents needed to submit files to processing and underwriting Liaison with realtors for all purchase transactions Review files for accuracy and compliance of guidelines Review income documentation such as pay stubs, personal and business bank statements, profit and losses, W-2' s, 1099' s, fixed income and income tax returns, prior to submitting to processing to ensure loan was approvable initial disclosures and all re-disclosures on file Order initial title report and escrow items, work closely with title and escrow officers throughout transaction Clear all PTD and PTF conditions; worked on any post-funding conditions needed Verified loan documents were received at escrow and coordinated closings with clients and escrow Created Friday status reports for all Mortgage Advisors to send to clients and realtor partners on a weekly basis