Becky bradford
Salt Lake City,UT
Summary
Dynamic bar manager with a proven track record at Stella Grill and beyond, excelling in customer service and team leadership. Expert in mixology and staff training, I fostered a loyal clientele and streamlined operations, enhancing guest experiences and driving revenue growth. Committed to creating a welcoming atmosphere and resolving issues efficiently.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bar Manager
Stella Grill
04.2021 - Current
- Assisted in maintaining cleanliness and organization of bar area for optimal customer experience.
- Supported inventory management by tracking supplies and placing orders as needed.
- Learned to operate point-of-sale systems for efficient transaction processing and cash handling.
- Collaborated with team members to provide prompt service during peak hours, enhancing efficiency.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
General Manager
Martine Cafe
08.2008 - 04.2021
- Directed daily operations to enhance customer satisfaction and service quality.
- Implemented staff training programs to improve team performance and efficiency.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Bartender
Maxwell's
01.2017 - 08.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
Keys On Main
08.2008 - 01.2014
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Education
No Degree - Hospitality Administration And Management
Utah Valley University
Orem, UTSkills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Bar management
- Staff scheduling
- Customer relationship building
- Mixology expertise
- Service-oriented mindset
Certification
Food Handler's
Sips and Tips
Cicerone Certification
Languages
Spanish
Limited Working
Timeline
Bar Manager
Stella Grill
04.2021 - Current
Bartender
Maxwell's
01.2017 - 08.2019
General Manager
Martine Cafe
08.2008 - 04.2021
Bartender
Keys On Main
08.2008 - 01.2014
No Degree - Hospitality Administration And Management
Utah Valley University