Becky Felton
Conway,AR
Summary
Dynamic Assistant Manager with a proven track record at Zaxbys, enhancing customer satisfaction and streamlining operations. *Expert in team leadership and inventory management, I excel in fostering positive environments and driving performance improvements. My approach has significantly reduced discrepancies, demonstrating a unique blend of problem-solving and staff development skills.
*Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
*Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Zaxbys
Conway, AR
05.2017 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
Clarksville High School
Clarksville IN05.2003
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Team motivation
- Staff training and development
- Task delegation
- Team building
- Recruiting and interviewing
- Policy enforcement
- Performance reviewing
- Cost reduction
- Multitasking and organization
- Inventory management
Certification
Servsafe certified until 2026
Timeline
Assistant Manager
Zaxbys
05.2017 - Current
Clarksville High School