Becky Guerrero
Front Desk
Fresno,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
Work History
Front Desk
Jasmin Estanos
Fresno, CA
09.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered quality customer service to address urgent needs and cleaning requests.
Starbucks
Joann
Fresno , CA
09.2016 - 08.2018
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Worked flexible schedule and extra shifts to meet business needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Cresent View West Charter School
Fresno, CA06.2019
Skills
- Greeting and Seating Clients
- Front Desk Operations
- Telephone Etiquette
- Positive Attitude and Energetic
- Guest Registration
- Cooperative Attitude
- Feedback Acceptance
- Sweeping and Mopping
- Customer Relations
- Work Task Prioritization
Timeline
Front Desk
Jasmin Estanos
09.2020 - Current
Starbucks
Joann
09.2016 - 08.2018
High School Diploma -
Cresent View West Charter School
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