Becky Ivey
Las Vegas,NV
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
24
24
years of professional experience
Work History
Manager of Operations
Crazy Horse III
Las Vegas, NV
04.2022 - 11.2024
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
Assistant General Manager
Clique Lounge
Las Vegas, NV
01.2021 - 02.2022
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Motivated and led team members to work together to achieve targets.
Shift Manager
Spearmint Rhino
Las Vegas, NV
05.2001 - 09.2019
- Managed daily cash intake by counting out registers and tabulating profits.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Coached employees on interactions with customers to drive exceptional service.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Education
Associate of Arts - Psychology
Grand Rapids Community College
Grand Rapids, MI05-1999
Skills
- Administrative Management
- Performance Improvement
- Problem-Solving Abilities
- Department Oversight
- Customer Service Management
Accomplishments
- Attended the Leadership, Team-Building, and Coaching Skills for Managers and Supervisors Career Track Seminar
- Attended the Excelling as a First-Time Supervisor Career Track Seminar
- Attended the Leadership and Supervisory Skills for Women National Seminar
- Grand Rapids Community College Student Leadership Involvement Recognition honor
Affiliations
- I volunteer my time to Mentor young women exploring career options.
- I enjoy indoor and outdoor physical activity to keep healthy.
Timeline
Manager of Operations
Crazy Horse III
04.2022 - 11.2024
Assistant General Manager
Clique Lounge
01.2021 - 02.2022
Shift Manager
Spearmint Rhino
05.2001 - 09.2019
Associate of Arts - Psychology
Grand Rapids Community College
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