Becky Kellogg
Murphy USA
FREMONT,NE
13
years of professional experience
Results-driven Store Manager with expertise in inventory control and customer relationship management. Known for improving operational efficiency and driving sales through merchandising strategies and staff training. Committed to fostering a positive work environment that enhances team performance.
Work History
Store Manager
4 Years 2 Months- Oversaw daily store operations to ensure optimal customer service and satisfaction.
- Managed inventory levels, ensuring product availability and minimizing shrinkage.
- Implemented merchandising strategies to drive sales and improve visual presentation.
- Trained and mentored staff to enhance team performance and productivity.
- Analyzed sales trends to inform strategic decision-making and operational improvements.
- Developed staff schedules to optimize coverage during peak hours and enhance efficiency.
- Conducted regular audits of store compliance with company policies and safety standards.
- Collaborated with corporate teams to align local initiatives with organizational goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Reduced employee turnover by creating a supportive work environment and recognizing outstanding performance.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
Shift Leader
7 Months- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on company policies and operational procedures.
- Coordinated staff schedules to optimize workflow and resource allocation.
- Implemented process improvements that enhanced service delivery efficiency.
- Conducted regular inspections to maintain cleanliness and functionality of facilities.
- Resolved customer complaints efficiently, enhancing overall satisfaction levels.
- Managed inventory control, ensuring availability of supplies for seamless operations.
- Collaborated with management to develop training programs for new employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Shift Leader/Maintenance Technician
1 Year 4 Months- Oversaw daily operations, ensuring efficient workflow and customer satisfaction.
- Implemented process improvements to enhance car wash efficiency and reduce wait times.
- Managed inventory levels, ensuring availability of supplies for smooth operations.
- Trained and mentored new team members on service protocols and safety standards.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Completed cash and credit card transactions accurately using POS software.
- Operated washing equipment to ensure thorough cleaning of vehicles and machinery.
- Conducted routine inspections of wash systems to maintain optimal performance and safety standards.
- Trained new staff on proper washing techniques and equipment usage for efficiency and quality assurance.
- Monitored chemical levels and inventory to ensure compliance with safety regulations and operational needs.
- Supported environmental initiatives by utilizing eco-friendly cleaning products and water-saving techniques during the wash process.
- Established rapport with customers through friendly interactions, addressing concerns promptly, and ensuring complete satisfaction with service results.
- Kept up to date with industry trends, new cleaning techniques, and products to ensure cutting-edge service offerings.
Assistant Manager
2 Years 2 Months- Developed training programs to improve staff performance and operational knowledge.
- Led team in daily operations, streamlining workflow for enhanced efficiency.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Coordinated promotional events, driving community engagement and increasing store visibility.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and to comply to comply with company policies and procedures.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
Server
3 Years 2 Months- Delivered exceptional dining experiences by effectively managing customer orders and ensuring timely service.
- Collaborated with kitchen staff to streamline order delivery, improving overall service flow.
- Trained new staff on restaurant protocols, enhancing team efficiency and guest satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Collaborated with kitchen staff to deliver accurate and timely food orders.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance.
- Managed cash register operations, processing payments efficiently and accurately.
- Resolved customer inquiries and complaints swiftly, promoting guest satisfaction.
- Developed strong relationships with regular customers, fostering loyalty and repeat visits.
- Implemented suggestions to streamline service processes, improving efficiency during peak hours.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
Education
GED
Skills
Inventory management
Merchandising strategies
Sales analysis
Budget management
Store optimization
Customer relationship management
Customer service
Team performance coaching
Problem solving
Task management
Positive leadership
Communication skills
Accomplishments
After working for Murphy's for only about 2 or 3 months, I was running my store and another store by myself for around 6 months. I was doing all the hiring and truck orders, inventory counts between both stores as well. I was able to maintain my sales and keep my shrink under control at my store and I was able to get the shrink under control at the store I was filling in at as well.
Also while working for Murphy's, I became a Certified Training Manager a little over a year of being there. So whenever a new Store Manager was hired on, the company would send them to me at my store to train for 4 weeks and then I would go to their store for a week and just be there to help get them organized and set up for success!
Timeline
Store Manager
Murphy USA
02.2022 - 04.2026Read More
Shift Leader
ISS Facility Services
06.2021 - 01.2022Read More
Shift Leader/Maintenance Technician
Tommy's Express Car Wash
09.2019 - 01.2021Read More
Assistant Manager
Goodwill
06.2017 - 08.2019Read More
Server
USA Steak Buffet
09.2013 - 11.2016Read More
Fremont Senior High School
GED
Read More