Becky Kouba
Papillion,NE
Summary
Highly motivated and organized Account Executive with extensive understanding and experience working in the healthcare system. Sharp communication skills with demonstrated track record of building relationships with clients and driving performance. Skilled in financial analysis, customer service, and problem solving. Passionate about quality patient care by working with integrity, a sense of urgency, and mitigating barriers by educating and assisting providers, office staff, and patients. Known for collaborative leadership and adaptability in dynamic markets.
Overview
17
17
years of professional experience
Work History
Account Executive
Accent Care Home Health
04.2021 - Current
- Develops, builds, and maintains strong relationships with office staff, physicians, discharge planners, case managers, social workers, and other patient care continuum.
- Drive performance, identify growth opportunities, strategic analysis of market trends, and coverage criteria through community outreach and participating in on-going assessment of community needs.
- Present disease-specific clinical programs to HCP to promote favorable patient outcomes.
- Work closely with the clinical operations team to ensure seamless care transition coordination from acute care settings to home.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure patient access to care.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Certified Occupational Therapy Assistant
Genesis Healthcare
11.2009 - 04.2021
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Cross-trained existing employees to maximize team agility and performance.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Contributed to the success of multidisciplinary team meetings by facilitating open communication between providers about patient progress and care plan adjustments.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Director of Rehab
InTouch Therapy Services
07.2007 - 09.2018
- Managed departmental budget, ensuring optimal resource allocation for maximum patient benefit.
- Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
- Optimized workflow efficiencies through strategic scheduling, reducing wait times for therapy sessions.
- Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
- Improved patient satisfaction rates by actively addressing concerns and implementing feedback-driven improvements.
- Increased staff retention through effective training, mentorship, and performance evaluation systems.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care and satisfaction.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
Bachelor of Science - Business Administration
Bellevue University
Bellevue, NE12.2003
Associates of Science - Occupational Therapy
Clarkson College
Omaha, NE06.2000
Skills
- Interpersonal and Communication Skills
- Account Management
- Coaching Skills
- Strategic Thinking
- Relationship Building
- Organizational Skills
- Presentation Skills
- Understanding of the Healthcare System
- Problem Solving
Timeline
Account Executive
Accent Care Home Health
04.2021 - Current
Certified Occupational Therapy Assistant
Genesis Healthcare
11.2009 - 04.2021
Director of Rehab
InTouch Therapy Services
07.2007 - 09.2018
Associates of Science - Occupational Therapy
Clarkson College
Bachelor of Science - Business Administration
Bellevue University
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