Becky Ledesma
San Marcos,TX
Summary
Seasoned FOH Supervisor bringing broad experience in the hospitality industry. Proven ability to manage all front-of-house operations, maintain high standards of customer service and ensure guest satisfaction. Skilled in team leadership, problem-solving and communication, leading to improved operational efficiency. Demonstrated impact by successfully fostering a positive workplace environment and improving overall restaurant performance.
Overview
7
7
years of professional experience
Work History
FOH Supervisor
Evo Entertainment
San Marcos, TX
03.2017 - Current
- Assigned tasks to FOH employees based on their skill set and availability.
- Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Implemented policies and procedures to enhance efficiency and improve customer experience.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
- Provided support to management team in planning special events or promotions.
- Controlled and maintained labor costs through careful scheduling.
Education
Associate of Arts - General Studies
Southwest Texas Junior College
Uvalde, TX12-2013
Skills
- Policy Enforcement
- Menu knowledge
- Employee Scheduling
- Guest Relations
- Staff Management
- Training and coaching
- Conflict Resolution
- POS system operations
Languages
Spanish
Professional
Timeline
FOH Supervisor
Evo Entertainment
03.2017 - Current
Associate of Arts - General Studies
Southwest Texas Junior College
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