Becky Marshall
Pittsburgh,Pennsylvania
Summary
People Operations professional with strong background in enhancing workplace culture and driving efficient HR processes. Skilled in talent acquisition, employee engagement, and performance management. Known for fostering team collaboration and delivering impactful results. Adaptable to changing needs and highly dependable.
Overview
9
9
years of professional experience
Work History
People Operations Manager
REI
07.2025 - Current
- Oversaw frontline daily operations, ensuring efficient and consistent service delivery.
- Drove business performance by coaching employees on key metrics, including membership sales, promoting the Mastercard, and fundraising initiatives.
- Conducted performance reviews, provided constructive feedback, and recognized achievements to motivate staff.
- Built and nurtured a high-performing team by establishing clear team values and goals, fostering effective communication and collaboration.
Senior Operations Specialist
TalentFront
02.2022 - 04.2025
- Utilized client web-based applicant tracking systems (ATS) to maintain candidate data and reporting; researched and recommended ATS solutions for clients without existing systems.
- Streamlined operations, boosting productivity, and efficiency for our small team.
- Acted as key contact for scheduling, ensuring smooth communication with clients and candidates.
- Ensured appropriate and empathetic follow-up with candidates, including status updates and rejection notices as requested.
- Developed training materials and process documentation to support onboarding and operational consistency.
Office Assistant
The Maine Lobstermen’s Association (MLA)
05.2020 - 07.2021
- Managed membership data in ACCESS, ensuring accuracy and efficiency.
- Updated website content and supported the launch of a new nonprofit website.
- Created educational content on lobstering to support outreach and community engagement.
- Processed invoices and checks using QuickBooks, maintaining financial accuracy.
- Tracked sponsorships and facilitated member communication using HubSpot and Constant Contact.
Assistant Manager
Eddie Bauer
11.2017 - 07.2021
- Led customer satisfaction efforts, enhancing loyalty and retention.
- Coached new employees with customer service and sales techniques.
- Assisted in maintaining the store's production presentation standards.
- Opened and closed the store and created the weekly schedule for all employees.
- Conducted payroll and onboarded new employees.
Education
B.A. - Marine Affairs
University of New England
Biddeford, ME05.2019
Skills
- Onboarding processes
- Diversity and inclusion
- Payroll management
- Organizational development
- Employee engagement
- Recruitment and hiring
Timeline
People Operations Manager
REI
07.2025 - Current
Senior Operations Specialist
TalentFront
02.2022 - 04.2025
Office Assistant
The Maine Lobstermen’s Association (MLA)
05.2020 - 07.2021
Assistant Manager
Eddie Bauer
11.2017 - 07.2021
B.A. - Marine Affairs
University of New England