Becky McNeely
San Antonio
Overview
10
10
years of professional experience
Work History
Housekeeping and Front Desk
Marriot Hotel
San Antonio
07.2020 - 01.2025
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Food and Beverage Server
Dennys Restaurant
San Antonio
03.2015 - 08.2020
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with kitchen staff regarding order details and special requests from guests.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served meals in a timely manner according to established guidelines.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Education
Some College (No Degree) - Medical
Career Quest
San Antonio, TXSkills
- Customer service
- Time management
- Conflict resolution
- Data analysis
- Process optimization
- Team collaboration
Timeline
Housekeeping and Front Desk
Marriot Hotel
07.2020 - 01.2025
Food and Beverage Server
Dennys Restaurant
03.2015 - 08.2020
Some College (No Degree) - Medical
Career Quest