Becky Offerman
Marion,IA
Overview
23
23
years of professional experience
Work History
Intake Coordinator
UnityPoint at Home
06.2025 - Current
- Coordinated patient intake processes to ensure efficient data collection and processing.
- Collaborated with healthcare providers to streamline referral documentation and improve patient flow.
- Managed scheduling for new patient appointments, enhancing overall operational efficiency.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
Pharmacy Technician
Hyvee
05.2015 - Current
- Support the pharmacist in daily tasks
- Provide assistance with medication refills
- Communicate with patients on timelines
- Provide customer service and perform point of sale transactions
Project Manager
Windstream
05.2012 - 05.2025
- Ensure that relevant management information is captured and analyzed
- Assign tasks
- Work with the team to remove blockers
- Control schedule
- Track, analyze, and communicate project risks and opportunities
- Assist the Contract Manager with the development of operating procedures
- Resolve any financial queries that are raised, including timely communication if extra budget is needed
- Oversee procurement and communicate any issues to Procurement Manager
- Coordinate projects from inception to completion
- Maintain close contact with key project members and decision makers
- Track and report project progress
- Update documentation
- Direct Quality Assurance
- Work directly with internal and external customers
- Maintain effective time management to ensure deadlines are met
- Work in a team environment and independently
- Participate at round table meetings with executives regarding process improvement
- Responsible for holding weekly calls with internal/external customers to provide updates
- Served as Primary Contact to Windstream for Enterprise customers
- Provided monthly forecast goals and met or exceeded those goals
Sales Support/Account Advocate
Windstream
06.2008 - 05.2012
- Supported Sales by creating quotes
- Work with internal teams on processes for better implementation
- Answer a hotline from sales with any questions
- Conference calls with sales and customers to ensure accuracy of products sold
- Account Advocate for a few prestige customers
Sales
Windstream
01.2003 - 06.2008
- Cold call customers and field inbound sales calls
- Work with clients on solutions to their IT needs
- Ensure accurate information and rates were signed for by customer
- Conference calls with Solution Engineers and customers to provide the most up to date products
Education
Business and Human Resource Management -
Mount Mercy University
Cedar Rapids, Iowa05.2019
Skills
- Able to work in a team environment or individually
- Proficient in Microsoft, Excel, Power Point, Word Doc, Outlook, Teams
- Excellent written and verbal communication skills
- Able to work in a fast-paced environment
- Planning, Directing and organizing projects
- Time Management
- Multi-Tasking
- Process oriented
- Insurance verification
- Inventory
- Customer service
- Multitasking and organization
Timeline
Intake Coordinator
UnityPoint at Home
06.2025 - Current
Pharmacy Technician
Hyvee
05.2015 - Current
Project Manager
Windstream
05.2012 - 05.2025
Sales Support/Account Advocate
Windstream
06.2008 - 05.2012
Sales
Windstream
01.2003 - 06.2008
Business and Human Resource Management -
Mount Mercy University