Performance-driven Vice President with experience aligning systems with process, policies and regulatory requirements. Excellent organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Demonstrated collaborative and strong leadership skills. Dedication to partnering with coworkers to promote engaged, empowering work culture. Excels at streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Developed and executed successful restructuring of appraisal risk-management processes, resulting in a focused and consistent process that leverages technology and staff expertise. Process leveraged staff expertise, increased report accuracy and reduced appraisal turn times significantly. On-time delivery score of 96% and above for past 3 years. Authored and delivered multiple, scalable, technology tools and platforms capable of delivering high volumes of appraisals and risk-review summaries with limited FTE. Developed end to end HELOC collateral valuations programs to include in-house Desktop Valuations. Created AVM and property inspection platform to automate ordering valuation products. Developed integrated appraisal ordering tools for Single Family Lending to decrease staff time and improve order accuracy. Collaborated with Disclosure teams to reduce appraisal fee losses. Developed fee estimate tools to increase LE accuracy.
Managed Appraisal Coordinator Team responsible for ordering and on-time delivery of 3,500 appraisal per month. Established Vendor Management Program to ensure regulatory compliance and report quality. Responsible for on-boarding and training SF Lending staff in appraisal compliance.
Managed office operations for family owned law practice. Coordinated special projects and managed schedules. Controlled finances to lower costs and keep business operating within budget.
Presented educational seminars promoting products and services to business professionals. Assembled cross functional teams consisting of multiple subject matter experts to deliver financial planning strategies and solutions to high value clients.
Responsible for strategic business relationships with Washington Mutual Bank (WAMU) Executive Management team. Sales of credit products and data services.
Managed Chase Manhattan Mortgage and GMAC-RFC relationships for HomeAdvisor.com on-line home loan application system.
Established mortgage processing company servicing over 50 banks and brokers in the Phoenix metropolitan area. Expanded company to include mortgage loan offerings to retail clients including Realtor services.
Branch Manager of a downtown Bellevue, WA location. Consultant for Retail Delivery System focusing on service enhancements, process management, and client development.