Felicia Crider
Marysville,WA
Summary
Results-driven manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Hardworking and passionate job seeker with strong organizational skills eager to join a new team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
AVP Branch Manager
HomeStreet Bank
07.2022 - Current
- Complied with established internal controls and policies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
AVP Retail Relationship Manager
First Financial Northwest Bank
05.2017 - 07.2022
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Responsible for bring in new deposit dollars.
Assistant Manager
Peoples Bank
03.2008 - 05.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Education
High School Diploma -
Kamiak High School
Mukilteo, WA09.2005
Skills
- Benefits Structures
- Motivational Techniques
- Debt Ratios
- Branch Operations
- Loan Processing
- Staff Evaluations
- Customer Feedback
- Excellent Team Leadership
- Build Customer Relationships
- Manage Cash Flow
Accomplishments
NMLS Certified.
Named employee of the year at First Financial Northwest Bank.
Achieved large deposit dollars by completing business development activates and building relationships within the community.
Result drivin individuals with great leadership skills.
Timeline
AVP Branch Manager
HomeStreet Bank
07.2022 - Current
AVP Retail Relationship Manager
First Financial Northwest Bank
05.2017 - 07.2022
Assistant Manager
Peoples Bank
03.2008 - 05.2017
High School Diploma -
Kamiak High School
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