Overview
Work History
Education
Skills
Summary
Certification / Awards
REFERENCES
Timeline
Generic

SENAY ZEKARIAS

Overview

9
9
years of professional experience

Work History

Customer Service Representative II

HomeStreet Bank
Seattle, WA
07.2022 - Current
  • Maintained financial accounts by processing customer adjustments.
  • Cashed checks and paid out money after verifying correct signatures.
  • Assisted members in managing online services and achieving daily banking needs.
  • Created strong connections and developed rapport with customers by providing outstanding, personalized service.
  • Issued and redeemed money orders, cashier checks and traveler's checks.
  • Used credit reports to determine credit worthiness of potential applicants.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Balance Cash, ATM, as well as the vault at the end of shifts.
  • Ordered supplies and materials, verifying sufficient on-hand inventory and securing sensitive and propriety items.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Regularly completed audits in order to insure branch was operated at peak performance.
  • Trained and onboarded all new hires.
  • Provided technical support for client inquiries via telephone and email.
  • Maintained accurate records of service calls in a database system.
  • Performed basic network troubleshooting and maintenance activities.

Team Member

Amazon
Seattle, WA
10.2020 - 07.2022
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Prepared shipments and communicate with UPS and Amazon Drivers to make sure products are being sent out and brought it efficiently.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Worked at 2 different locations in order to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.

Team Member

Chick-Fil-A Inc.
Seattle, WA
07.2019 - 08.2020

I was working at the Seattle location since it’s grand opening on June 27th 2019. I work as both back of house and front of house team member.

  • Maintained order accuracy and customer satisfaction.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Operated all machinery safely to reduce workplace accidents.
  • Continuously checked orders for quality assurance according to strict guidelines.
  • Prepped food items for later use to save staff time during busy hours.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Consistently provided friendly service to promote better customer engagement.

Associate

Niat Products
Shoreline, WA
06.2016 - 07.2019
  • Assembling electrical stoves
  • Office work experience with writing emails
  • Preparing shipments and filling out invoices.
  • Completing Documents as well as communicating with customers.
  • Making Deliveries and processing transactions.

Education

Associate of Applied Science - Computer Science And Software Engineering

Lake Washington Institute of Technology
Kirkland, WA
12-2025

High School Diploma -

Shorewood High School
Shoreline, WA
06.2020

Skills

  • Organized
  • Determined
  • Quick Learner
  • Teamwork
  • Money handling
  • Information Security
  • Data Collection
  • Data Entry
  • Computer Security
  • Excellent Communication
  • Quality Control
  • Attention to Detail

Summary

  • Ready to develop new skills and grow knowledge by gaining experience. I am very committed to maintaining efficiency and excellent quality assurance. I am motivated to learn new essential skills and I want to be able to contribute to business success. I am proven leader with an exemplary work ethic and productivity.

Certification / Awards

  • Consumer Loan Certification
  • American Banker's Association (ABA)

- Certified: 

Relationship Sales

Personal Wealth Management

Personal Banking

  • National Notary Association

- Course Completion for Washington State

- Booklet and Notary Stamp

  • HomeStreet Bank Award

- An award received from branch manager for my exemplary service and outstanding work ethic.

REFERENCES

  • HOMESTREET BANK

- RICHARD GIL - BRANCH MANAGER: (206) 294-7201

- KELLY MONREAL - SUPERVISOR: (708) 530-2574

  • AMAZON

- CASSIDY BROWN - DISTRICT MANAGER

browncs@amazon.com | (803) 391-6912

  • CHICK-FIL-A

- LARRY ARTMAN - RESTURANT OPERATOR

larry.artman@cfafranchisee.com | (206) 364-0841

  • NIAT PRODUCTS

- ZEKARIAS TESFAGABER - FOUNDER/OWNER

niatpro@msn.com | (206) 849-5047

Timeline

Customer Service Representative II

HomeStreet Bank
07.2022 - Current

Team Member

Amazon
10.2020 - 07.2022

Team Member

Chick-Fil-A Inc.
07.2019 - 08.2020

Associate

Niat Products
06.2016 - 07.2019

Associate of Applied Science - Computer Science And Software Engineering

Lake Washington Institute of Technology

High School Diploma -

Shorewood High School
SENAY ZEKARIAS