Summary
Overview
Work History
Education
Skills
Certification
Technology
Timeline
Generic

Tia Pellegrino

Tewksbury,MA

Summary

Personable and dedicated customer service representative with years of experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships. Specialized in communication, problem-solving, and time management skills. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Representative II

Mass DOT
Danvers, MA
11.2022 - Current
  • Reviewed customer documentation for accuracy and compliance with legal standards.
  • Provided public information on transaction requirements and procedures.
  • Evaluated vital records, probate documents, immigration papers, and court records.
  • Issued licenses, identifications, commercial driver licenses, and motor vehicle registrations.
  • Created, retrieved, or amended customer information in database systems.
  • Operated computer terminals, email, fax machines, copiers, and vision instruments.
  • Assisted customers in resolving issues with state and local agencies.
  • Collected payments for transactions, issued receipts, and reconciled revenue control, cash handling.
  • Suspension trained.
  • Assist clerks whenever necessary.

Orthodontic Assistant

Leonidas Spyrou
Reading, MA
02.2017 - 11.2022
  • Checked in patients upon arrival and prepared for adjustments or visits.
  • Triage emergency patients to prioritize care effectively.
  • Followed treatment plans to ensure patient progress.
  • Took impressions and poured models for orthodontic applications.
  • Maintained accurate written and digital prescription forms.
  • Created Essix retainers based on patient specifications.
  • Captured photos and radiographs as required, scanning using Itero.
  • Conducted new patient exams and recorded information alongside the doctor.

Orthodontic/ Pediatric Assistant

Pediatric Dentistry & Orthodontics of Sudbury
Sudbury, MA
03.2018 - 01.2021
  • Seated and checked patients upon arrival, preparing for adjustments and visits.
  • Triage emergency patients to prioritize care effectively.
  • Followed treatment plans diligently to ensure optimal patient outcomes.
  • Took impressions, poured models; maintained digital and written Rx forms.
  • Fabricated Essix retainers and captured radiographs and photos.
  • Assisted doctor with all chair-side procedures, including placing wires and fitting bands.
  • Managed lab case logistics by sending and tracking weekly submissions.
  • Maintained sterile instruments per OSHA standards while organizing office records.

Orthodontic Assistant

Arlington Orthodontics
Arlington, MA
10.2017 - 03.2018
  • Managed patient check-in process and prepared for adjustments or visits.
  • Took impressions and poured models for orthodontic appliances.
  • Fabricated Essix retainers and ensured quality control.
  • Captured photos and radiographs to document patient progress.
  • Utilized Trios scanner for digital impressioning and analysis.
  • Assisted doctor with all chairside procedures to enhance efficiency.
  • Bagged and sterilized instruments per OSHA specifications to maintain safety standards.
  • Maintained monthly records of OSHA regulations compliance.

Shift Supervisor/ Server

Bickford’s Family Restaurant
Woburn, MA
06.2007 - 05.2015
  • Managed daily operations, including opening and closing restaurant efficiently.
  • Supervised staff while ensuring exceptional customer service and floor coverage.
  • Trained new hires to enhance team performance and operational effectiveness.
  • Balanced cash flow from all staff, ensuring accuracy at end of night.
  • Prepared deposits by consolidating and verifying cash flow.
  • Entered payroll and daily transactions into database for accurate record-keeping.
  • Answered telephones to assist customers and address inquiries promptly.

Education

Certificate in Radiology -

Massachusetts Dental Society
Southborough, MA
01.2016

Certificate in Medical Assisting -

Lincoln Technical Institute
Somerville, MA
01.2006

Skills

Organized and detail-oriented

Collaborative and independent work

Oral and written communication

Analytical thinking

Supportive team player

Certification

  • BLS for Healthcare Providers (CPR and AED), current
  • Dental Assistant (OJT), 10/01/26, DA09504
  • Certificate in Radiology, 01/01/16, Present
  • OSHA & HIPAA training, 06/01/22, 06/01/23
  • Clinical Medical Assistant, 01/01/06
  • Driver's license
  • First Aid Certification

Technology

  • Atlas
  • Microsoft Word

Timeline

Customer Service Representative II

Mass DOT
11.2022 - Current

Orthodontic/ Pediatric Assistant

Pediatric Dentistry & Orthodontics of Sudbury
03.2018 - 01.2021

Orthodontic Assistant

Arlington Orthodontics
10.2017 - 03.2018

Orthodontic Assistant

Leonidas Spyrou
02.2017 - 11.2022

Shift Supervisor/ Server

Bickford’s Family Restaurant
06.2007 - 05.2015

Certificate in Radiology -

Massachusetts Dental Society

Certificate in Medical Assisting -

Lincoln Technical Institute

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