Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catalina Johnson

Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

5
5
years of professional experience

Work History

Customer Service Representative II

Fresh Origins
01.2024 - Current
  • Handling customer inquiries with prompt and accurate responses through various communication channels including phone, Outlook, and in-person
  • Effectively resolve complaints by identifying issues, providing solutions, and ensuring customer satisfaction
  • Interacting with FedEx and UPS, with tracking and deliveries, for the customers to receive in a timely manner.
  • Working in logistics, with distribution of the products and companies using NetSuite and Itrade to process customer orders.

Lead Supervisor

Chuze Fitness
01.2023 - Current
  • Collaborate with management in completing 90-day and annual reviews, inventory, presenting in team meetings, and completing various administrative tasks
  • Foster a positive and engaging work environment through effective leadership
  • Took accountability for store sales metrics and set achievable goals for team development
  • Enhancing customer satisfaction with timely responses to inquiries and effective resolution of issues
  • Establishing performance goals for employees and provided feedback on methods for reaching those milestones.

Team Leader

Chick-Fil-A
03.2020 - 09.2024
  • Gained advanced knowledge and leadership skills to train and influence our team
  • Multitasked with orders, prepared the food and drinks for our guests, and oversaw and directed employees
  • Managed multiple tasks including order processing, food and drink preparation, and employee supervision
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Education

Bachelor of Science in Business Administration: Global Supply Chain Management -

California State University San Marcos
12.2024

Skills

  • Bilingual
  • Five Years of Customer Service
  • Leadership Abilities
  • Goal Oriented
  • Highly Organized and result focused leader
  • Excellent verbal communication

Timeline

Customer Service Representative II

Fresh Origins
01.2024 - Current

Lead Supervisor

Chuze Fitness
01.2023 - Current

Team Leader

Chick-Fil-A
03.2020 - 09.2024

Bachelor of Science in Business Administration: Global Supply Chain Management -

California State University San Marcos
Catalina Johnson