Melanie McCullough
Tacoma,WA
Summary
Accomplished banking and financial services professional with 25 years of experience in mortgage origination, loan officer roles, and cash handling. Proven skills in customer service, cash management, and loan processing. Proficient in underwriting and credit analysis.
Overview
16
16
years of professional experience
Work History
Commercial Deposit Support Specialist
HomeStreet Bank
02.2024 - 09.2024
- Respond to customer inquiries via telephone, email, web chat, or digital channels on banking products, services, and rates while providing friendly, accurate, and speedy service
- Resolve customer issues timely and thoroughly, seeking to exceed customer expectation on every interaction
- Minimize customer transfers and hold times
- Respond to online banking, mobile banking, and bill payment inquiries; troubleshoot connectivity issues for online banking and bill payment; resolve User ID and password access issues; resolve bill payment issues within service level agreement standards
- Prepare and process requests for withdrawals, transfers, duplicate statements, stop payments, service charge refunds, change of address, deposit research, debit card orders, cancel and reactivation of debit cards, and other transaction requests
Mortgage Originator/Process/Wholesale
Bay Equity/Sunwest/CityBank
02.2010 - 10.2022
- Works with a borrower to complete a home loan transaction
- A mortgage originator is the original mortgage lender and can be either a mortgage broker or a mortgage banker
- Mortgage originators are part of the primary mortgage market
- They must work with underwriters and loan processors from the application date until closing to gather the necessary documentation and guide the file through the approval process
Loan Officer/Customer Service Representative
Rainier Pacific Bank
04.2008 - 02.2011
- Use a process called underwriting to assess whether applicants qualify for loans
- After collecting and verifying all the required financial documents, loan officers evaluate the information to determine an applicant's need for a loan and ability to repay it
Education
High school diploma -
Rogers High School
Puyallup, WA06.1988
Skills
- Cashiering
- Underwriting
- Loan Officer Experience
- Loan Origination
- Retail Sales
- Sales
- Banking
- Pricing
- Cash Handling
- Credit Analysis
Timeline
Commercial Deposit Support Specialist
HomeStreet Bank
02.2024 - 09.2024
Mortgage Originator/Process/Wholesale
Bay Equity/Sunwest/CityBank
02.2010 - 10.2022
Loan Officer/Customer Service Representative
Rainier Pacific Bank
04.2008 - 02.2011
High school diploma -
Rogers High School
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