Shawnee Farris
Grandview,MO
Summary
Proven experience in finance, adept in Microsoft Office products and problem-solving. Highly excelling in customer service and team collaboration. Achieved 100% accuracy in transaction processing and recognized for outstanding character. Apply sincere engagement and conflict management skills to enhance financial services and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Deposit Operations Specialist
North American Savings Bank
06.2025 - Current
- Processed customer and branch inquiries efficiently, ensuring prompt resolution of issues.
- Assisted in reconciliation of accounts, maintaining compliance with banking regulations.
- Collaborated with team members to streamline reports, tasks and problem-solving.
- Processed disputes while following Reg E regulation.
- Provided timely correspondence between vendors to ensure efficienct resolution times.
- Managed multile time sensitive tasks assigned to me and performed them with no latency.
- Balanced general ledgers for the ATM overnight processing transactions.
- Promoted products and services over the phone, email, secure messaging and unsecure messaging.
- Aided customers with multiple types of troubleshooting assistance (e.g., bill pay, external transfers, lockouts, wires, etc.)
Member Service Representative
Missouri Central Credit Union
Lee's Summit, Missouri
03.2025 - 06.2025
- Promoted high customer service with knowledgeable and friendly service.
- Contacted members about potential service upgrades, new services, and account satisfaction.
- Maintained a teller drawer with a high level of accuracy and security.
- Create, guide, and service member products to achieve their full potential.
- Cross-selling products in a respectful manner that caters to the members' best interests.
- Collaborated with coworkers to best achieve solutions to any requests or concerns presented by members.
- Implement knowledge of compliance, security, and anti-fraud practices gathered through years of working in finance.
Member Experience Representative
River Region Credit Union
Jefferson City, USA
03.2022 - 01.2025
- Managed vault operations, ensuring proper security measures were followed at all times and obtaining zero audit marks.
- Servicing ITMs with restocking and diagnostics, depending on the requirements.
- Promptly and accurately sending domestic wires for the company with little to no errors.
- Adhered to all revolving regulatory procedures by producing templates for the implementation of branch use.
- Achieved zero discrepancies on transactions which resulted in 100% accuracy on nightly drawer balancing during my duration of employment.
- Implemented new cash handling procedures that reduces errors and improved overall teller performance.
- Collaborated with branch manager to develop strategies for achieving sales goals, resulting in a growth in new memberships and cross-sales.
- Reaching a "high level of satisfaction" relayed from links sent to members electronically to rate personal performances.
- Performed regular audits of teller transactions to identify discrepancies or potential fraudulent activities, ensuring compliance with banking regulations
- Built long lasting reliability by providing loan officers with supporting documents to assist in account openings.
- Utilized strong communication skills to build relationships with members, promoting loyalty and repeat business.
- Collaborated with other departments within the credit union to address member needs or concerns in a timely manner
- Identified cross-selling opportunities that avoid over-sharing and ensures a respectful, member-focused interaction.
- Maintained a high level of accuracy in cash handling and transaction processing
Universal Banker
First Mid Bank & Trust
Jefferson City, USA
08.2020 - 03.2022
- Recognized for providing excellent customer service with positive feedback ratings from satisfied clients and online reviews.
- Processed customer transactions accurately and efficiently.
- Achieved zero discrepancies on transactions which resulted in 100% accuracy on nightly drawer balancing during the duration of my employment.
- Took pride in the presentation of the branch and practiced daily cleanliness independently.
- Volunteered for any training that was presented and not mandatory.
- Identified potenitally fraudulent circumstances and displayed compassion to the customer to resolve and protect their interest.
- Reached 95% accuracy in the electronic filing of high volume loan documentation.
- Followed up on outstanding items or missing documentation to achieve optimal compliance expectations.
- Achieved recognition on the companies social media for upholding the ideal image of "Outstanding Character".
- Successfully implemented procedures in the electronic filing guidelines while partaking in monthly meetings.
- Achieved 100% accuracy in quarterly audits for physical filing of documentation.
Education
High school or equivalent -
Skills
- Cashiering
- Time Management
- Microsoft 365 Application's
- Customer Service
- Auditing
- Conflict Management
- Team collaboration
- Compliance with regulations
- Debit card dispute claims resolution
- Expertise in wire transfers
- Handling discrepancies
Timeline
Deposit Operations Specialist
North American Savings Bank
06.2025 - Current
Member Service Representative
Missouri Central Credit Union
03.2025 - 06.2025
Member Experience Representative
River Region Credit Union
03.2022 - 01.2025
Universal Banker
First Mid Bank & Trust
08.2020 - 03.2022