Bedjinald Presume
Newark,NJ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Cheesecake Factory Inc
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Virgin Hotels
05.2023 - 01.2024
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Bussed and reset tables to keep dining room and work areas clean.
Receptionist
Northern Metropolitan Nursing Home
11.2016 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Banquet Server
Top Notch Staffing
06.2016 - 11.2021
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Worked with banquet manager to coordinate event set up and schedule.
Education
Associate of Arts - Business
Rockland Community College
Suffern, NY05.2020
Skills
- Exceptional customer service
- Guest Engagement
- Menu Memorization
- High-volume dining
- Menu presentation
- Team Player
- Time management
- Sales expertise
Timeline
Server
Virgin Hotels
05.2023 - 01.2024
Server
Cheesecake Factory Inc
09.2021 - Current
Receptionist
Northern Metropolitan Nursing Home
11.2016 - 11.2021
Banquet Server
Top Notch Staffing
06.2016 - 11.2021
Associate of Arts - Business
Rockland Community College
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