Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in food/beverage establishments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Buffalo Wild Wings
08.2024 - Current
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Server
Buffalo Wild Wings
08.2023 - 08.2024
Served food and beverages promptly with focused attention to customer needs.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server/Shift Manager
Art City Trolley
01.2019 - 08.2022
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Accomplished multiple tasks within established timeframes.
Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with management to develop strategies for improving overall store operations.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Patience and tolerance
Menu memorization
Beverage preparation
Changing beer kegs
ABC standards
Bar equipment use
Good conversationalist
Certification
ServSafe Alcohol - National Restaurant Association.