Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bee Fleming

Salt Lake City,UT

Summary

Hard working, detail oriented Customer service and Collections professional with problem solving capabilities

Overview

15
15
years of professional experience

Work History

Sales Associate

Target Technical/Marketsource
04.2017 - Current
  • Sales and service of cellular phones, data and network services for Comcast, Direct TV and all cellular service providers Troubleshoot and manage complex technical issues with Customers

Customer Service, Floor Staff

Clark Planetarium/ Salt Lake County
12.2016 - Current
  • Membership, gift shop, concessions and ticket sales General Customer service and regular maintenance

Senior Collections agent

Discover Financial Services
07.2018 - 11.2023
  • Manage personal loan accounts, offer and advise on financial assistance, handle escalated calls regarding inability to pay, make outbound calls to collect on past due accounts, negotiate payment plans on loans about to charge off in order to avoid writing off the accounts, maintain knowledge of multiple proprietary systems, regulations for handling protected information and messaging regulations throughout the USA
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.

Customer Service Specialist

Xerox
11.2014 - 04.2016
  • Service for Customers of Humana Medicare members Problem resolution and general servicing of Customer complaints

Bagel Juggler

Einstein Brothers Bagels
08.2012 - 12.2013
  • Customer service, food preparation, training

Substitute Classroom Assistant/ Volunteer

Kauri Sue Hamilton School/ Jordan School District
06.2009 - 08.2012
  • Assisted classroom teacher in managing the education and daily activities of disabled students Provided documentation and observation

Education

Skills

  • Inventory Control
  • Client Account Management
  • Customer Needs Assessment
  • Customer Service
  • Fraud Detection
  • Money Handling
  • Conflict Resolution
  • Problem-Solving
  • Upselling
  • Payment Processing
  • Listening Skills
  • Cash Handling
  • Dispute Mediation
  • Negotiation Tactics
  • Microsoft Applications Proficiency

Timeline

Senior Collections agent

Discover Financial Services
07.2018 - 11.2023

Sales Associate

Target Technical/Marketsource
04.2017 - Current

Customer Service, Floor Staff

Clark Planetarium/ Salt Lake County
12.2016 - Current

Customer Service Specialist

Xerox
11.2014 - 04.2016

Bagel Juggler

Einstein Brothers Bagels
08.2012 - 12.2013

Substitute Classroom Assistant/ Volunteer

Kauri Sue Hamilton School/ Jordan School District
06.2009 - 08.2012

Similar Profiles

CREATE PROFILE
Bee Fleming